Winnerama Casino - Player's account has been blocked.

I can't get into my account it's been disabled. I forgot my password but then I remembered it. I went to put it in and it disabled my account

Hello doondoon123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you have lost access to your account due to writing an incorrect password?

Could you please advise if there are any funds being held in your account?

Have you tried contacting the casino regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

Yes there is $30 in my account that I deposited through neosurf I have tried to contact casino but no reply yet

Thank you for your reply, doondoon123. Could you please advise when exactly was your account blocked?

Have you tried using the "Forgot login details ?" option?

I have inlet letters a message from winorama casino saying that I am blocked and I don't know when it was but I cannot be bothered to chase that date up or for you to not find out anything as if I wouldn't of Chase to forget password option that's when it sent Mia paragraph in red writing ???? Wtf

doondoon123, do I understand correctly that your account has been blocked by the casino? I am sorry, I thought that you blocked it accidentally by putting in an incorrect password. Could you please clarify what red writing you mean? Do you have a screenshot?

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Lastly, I would like to emphasize that if you "cannot be bothered" to provide the required information, we won't be able to help. All requested information is essential if we wish to proceed with the case. 

Thank you in advance.

Dear doondoon123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.