The player from Mexico had his active balance significantly reduced after requesting a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Winner Casino - Player’s balance has been confiscated.
Amount: Mex$40,000
Winner Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Winner Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I am too upset, I acquired a profit of 42,000 thousand pesos I spoke to try to withdraw a part of the profit, the agent informed me that I had to deposit the same amount that I earned, I was at the time that I would deposit the amount to be able to withdraw what won when I realize that my account had an adjustment of 27,000 and another of 23,000 and which remained in a total balance of $ 500 pesos. What fraud.
Automatic translation:
Public
Public
4 years ago
Dear Christian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? If you have activated any promotional offer when depositing funds into your account, please forward its name or a specific link as I would like to check bonus terms. Which payment method you have opted for to deposit funds into your account?
I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
