Winner Casino - Player’s balance has been confiscated.

estoy demasiado molesto, adquirí una ganancia de 42,000 mil pesos hablé para tratar de retirar una parte de la ganancia, el agente me informó que tenía que depositar el mismo importe que gane, me encontraba en el momento en que depositaría la cantidad para poder retirar lo ganado cuando me doy cuenta que mi cuenta tuvo un ajuste de 27,000 y otro de 23,000 y la cual se quedó en un saldo total de $500 pesos. Qué fraude.

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? If you have activated any promotional offer when depositing funds into your account, please forward its name or a specific link as I would like to check bonus terms. Which payment method you have opted for to deposit funds into your account?

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.