Winner Casino Review

The player, complained his balance of £50 vanished while he played slots on his mobile device. He contacted the casino and they asked him to send his game log ID, but this was available only from the desktop version of the game. Mobile device history of the game was not available. The player was wondering how come the game, during which his balance disappeared, also had an unavailable history. No response from the casino so far.

The player’s withdrawal via Visa card got declined by the casino and they were told to use an alternative payment method, the Skrill. The player did so but received an error message. The customer support told her to try a Visa withdrawal again. She did exactly as the casino told her but nothing worked. No update available since then.

The player made a deposit of $40 but received only $20 and she then found there was a $20 fee charged by the casino's payment provider without this being mentioned in the casino's T&C. She wanted the $20 to be transferred to her casino account. No more update on this case.

The player saw he had some balance on his account, but his withdrawal got declined. He contacted the casino’s customer support, which told him he had £0.75 left on his account. However, the player saw a current balance of £260. The casino admitted there had to be a technical issue.

The player complained that when she played her favorite game of Irish Luck, the game wasn't paying her out correctly. When she contacted the casino representatives about it, they told her that they didn't have time to investigate it. After she posted this complaint, they chose a different approach and started to resolve this issue by investigating more thoroughly. Unfortunately, there is no update on whether they fixed the game or not, but the complaint remained unsolved.

The player deposited €2,500 and started playing poker. But once he realized he needed that money in his hands, he requested a withdrawal. The casino declined it and explained to him that in the order to do so, he needed to roll over the full amount of his deposit in a casino section. In the meantime, the player was blocked from the poker section and complained that he wanted to fulfill the requirements by playing poker. He was told that was impossible but he kept on pursuing his theory and he even proposed to pay the fees just so he could get his money back. The casino never responded to this complaint and it remained unresolved.

The player requested a withdrawal and the casino asked him to provide a document of his bank statement for verification. As soon as the casino received it, they claimed that it was a wrong type and they needed to receive it via regular post, not the paperless system. There is no further information on whether the player received his winnings or not. The complaint remained unresolved.

The player complained the casino wouldn't approve his winning of £357. They asked him to send them documents needed for the verification, but in the end, his account got blocked. He complained about the unhelpful support team. No reaction from the casino and no further comments by the player are available.

The player complained that they made a deposit, sent documents for verification, requested a withdrawal but didn't receive anything. When they asked the casino what was the issue, they were asked to send their ID and a bank statement for verification. The next day, their account was closed but the deposit was returned. The player wrote an email to the casino inquiring about the rest of their winning but didn't get an answer. No reaction from the casino what so ever.

The casino support advised the player to use a different debit card for withdrawal, but this failed too. Then the support advised him to use Skrill, but before making the withdrawal he needed to deposit first. Player refused to do so and was afraid his deposit would be taken away.

The player played with a bonus, won, and requested a withdrawal of £2,740 but he was given only £228. When he contacted the live chat representative for an explanation, he was told that the maximum amount he could cash out from that bonus was the £200. He didn't agree and claimed that the previous representative told him he could withdraw £2,000 maximum. There is no further information available.

The player wanted to withdraw his winning, as he had done before, but his account was frozen for further verification by the management. He provided the necessary documentation and was told the restrictions on his account were removed but he was still unable to login to his account. No response from the casino, no more updates.

The player requested a withdrawal but the casino wouldn't let him withdraw his winnings. The casino responded to the complaint saying that the player didn't fulfill the wagering requirements and that was the main reason why they couldn't pay him. No further details are available ever since. The complaint was left unresolved.

The casino kept asking the player to send new copies of his ID and a notarized copy of his passport, which he had already provided them with. They either claimed they didn't receive anything or were not replying at all. No update since.

The player said to have won £500 and when he wanted to withdraw it, the balance got reverted. He had already had a similar issue with other casinos, which was rectified after he spoke to an operator. He tried to resolve the issue with this casino's support team but no error in the game was found. He filed a complaint with the gaming authority in Antigua and Bermuda. Casino replied that after the verification they didn't find any issue with the game. Player refused this. No update since.

The player complained about not receiving a no deposit bonus upon the registration. When the casino responded to their complaint asking them to provide more account details, they never responded. There is no further information available.

The player, Seal9999, complained about not being able to withdraw the money he won. He claimed it was real money, but the casino insisted it was linked to a bonus. The player claimed it wasn’t possible because he had already lost the bonus and this was a new game he had played. The casino didn't react to his complaint, and when he called them, they replied he needed to wait for another 24 hours. We don't know what is the current status of this issue.

The player claimed that he had set up a deposit limit via phone call but it wasn't set because he was able to deposit twice as much money. The casino, on the other hand, claimed that no records are showing proof that the player made such a request. The complaint remained unsolved without a further update.

The player wanted to know whether the casino took responsibility for sensitive documents arriving securely to the Philippines and whether they refunded the fees for notary verification. Apparently, they did not, but the casino replied it was part of their terms and conditions to ask for these documents. We don't know how this was resolved.

As soon as the player mentioned that they were having gambling problems, the casino closed their account to prevent them from losing any more money. The player claimed that before the casino closed their account, they requested a withdrawal. The casino said that they never found any history of the player ever requesting a withdrawal. There is no further information available.

The player played with a bonus, he won €200 and when he requested a withdrawal, he was asked to send all the necessary documents for account verification. After he sent those to the casino, his account got verified and he was instructed to ask for a withdrawal. But when the player logged into his account, he found out that all of his funds were gone. Later on, the casino blocked his account without any further explanation. Ever since then, there is no update available.

The player claimed that he accepted a bingo bonus and after he completed the wagering requirements, he then used the rest of the money he had left to place a bet in sports betting. After that, the casino declined his request, returned his deposit to his account as well as the winnings from the sports betting, as an exception. There is no further information available and the complaint remains unsolved.

The player requested a withdrawal and soon after received an email from the casino asking for notarized copies of their documents. The thing was that the player had already received his winnings previously and that their account was already verified. Also, the problem was that the player wasn't willing to do so because they were asked to send them to Phillippines and they felt it was risky since the company was based in Gibraltar at that time. Later on, the casino revoked the notarized documents request and the player was awaiting his winnings. In the end, the player's request was denied due to accusation of bonus abuse. Out of the £722, they only received £236.36, if. No further information is available.

The player asked the casino to close his account and he claimed that after that, they started to charge him for no reason whatsoever. The casino responded to the complaint claiming that they didn't charge the player anything and advised him to check with his bank to finalize things. There is no further information available.

The player won ZAR 300,000 and requested a withdrawal but the casino told him that he could withdraw only ZAR 50,000 per month. He became frustrated that it would take six months for him to receive the whole amount of his winnings. And since he was able to withdraw ZAR 100,000 in the past, it was surprising that the casino suddenly changed their rules.

The player was surprised that in the order to receive his winnings, he needed to send documents for verification, but he refused to do so. When the casino responded to the complaint, they mentioned that they were unable to find the player's account and they asked him to provide the necessary documents. Ever since then, there's no further information available.

The player stated that she had won some bonus money (£100) according to the rules and when she tried to withdraw it, the withdrawal was refused. The support told her to use a different payment method. In order to be able to make a withdrawal, the player always needed to deposit first with the same payment method to verify it. She deposited another £20 with a different card, however, the verification process was very problematic and the identification failed despite many proofs sent by the player. According to the last update, the player was expecting to get information from the support team. We are unaware of how this issue was resolved.

The player requested 3 withdrawals but they couldn't be processed unless the casino would receive additional documents for verification. Once the player sent those, they received an email from the casino that there was another debit card linked to their account and they needed proof of it, too. But the card was no longer in use of the player and was canceled due to being lost. The player felt frustrated and filed for a complaint. The casino replied to it saying that they waived the additional documents needed to process the withdrawal and hoped that they resolved this matter to the player's satisfaction. There is no further information on whether the player received their winnings or not, but we strongly believe so.

The player managed to win with his bonus but when he wanted to withdraw the winning, the casino asked him to provide the documents needed for verification. His winning was seized right after that and the player was reassured he would receive his winning back after his account was fully checked. He received an email confirmation about his account verification process, however, he still didn't get his winning one month later. No response from the casino according to the last update.

The player played with a free bonus, fulfilled the wagering requirements, and at the end, won £200. He then asked the casino for withdrawal and also provided all documents needed for their account verification. About three days later, the casino claimed that they were waiting for the player's bank to accept it but the bank said there was no payment awaiting. Later on, the casino replied to the complaint congratulating the player on their winnings and confirming that their request was approved and that it was only a matter of time for the money to arrive.

The player requested a withdrawal of £4,500 and sent all the documents needed for his account verification to the casino. Onto the following day, his documents were all accepted but almost two weeks after that, no payment was received. When the player contacted the casino about it, they told him he should receive it between 4-7 days. There is no further information but we believe that the player received his winnings.

The player won some money and in order to verify her account, she had to send notarized copies of her identity documents to the casino’s office in the Philippines. She asked for a transfer via Moneybookers (same method she used to deposit), but the casino said it was not possible and they could only send winning by a cheque, which could take up to 21 business days. The cheque didn't arrive on time, so the player asked the casino to cancel it and send a new one. This time she received her winning via a cheque but it took about three months to be resolved.

The player requested a withdrawal but it became delayed. He also contacted the casino for an estimated payout time but they never provided him with any. Ever since then, there is no further information available and the complaint remains unresolved.

The player requested a withdrawal of AU$435 and soon after that, the casino requested documents for her account verification. She was surprised that they asked her for such a thing but in the end, she did send the needed documents multiple times. Later on, the casino responded to the complaint saying that her request was processed and she should receive her money soon. There is no further information but we believe that the player's winnings were likely paid.

The player won £24,000. He had won there before and withdrew his winning without any problems but this time he was asked to send an additional documentation for the account verification to an address in the Philippines. The player had to wait for several weeks before he was able to make a withdrawal. No update from the player, winning was probably paid out.

The player requested two withdrawals but wasn't able to find out how long it would take to receive them. Later on, the casino responded to the complaint saying that the request was processed and that the winnings would be delivered shortly. Unfortunately, there is no further update but we believe that the funds were received.

The player requested a withdrawal and was asked to provide documents for their account verification. A few days later went by without any updates from the casino so the player decided to contact the live chat. There they were asked to provide documents via email once again because they haven't received them at first. The player did so right away, actually, they sent the email numerous times. After that, the money they requested for withdrawal were returned to their account and at that point, they became disappointed of the casino's actions. The casino replied to the complaint saying that they finally managed to obtain the needed documents and proceeded with the withdrawal. There is no further information on whether the player received their money or not, but we believe they likely did. The complaint remained unsolved.

The player deposited via debit card but later on, was informed that this payment method was not supported for withdrawals and was told to try it via Skrill or Electronic transfer. At the end of the complaint, the player was asking about what options did he have as in some other casinos it was never an issue. No response from the casino.

The player accepted a no deposit bonus with which they managed to fulfill the wagering requirements and win £750. When they requested a withdrawal, they were asked to make an additional deposit of £50. Once the player made the additional deposit, it didn't process and once they spoke to a live chat, they were told that due to their terms and conditions only £200 plus their deposit of £50 was withdrawable. That sounded fair to the player but they kept on playing and managed to get their balance to £1,112 altogether. Ever since then, the casino stopped communicating with the player not telling them how much money were they able to withdraw. They suggested the player to keep checking their mail. There is no more information available and the complaint remains unresolved.