Winner Casino MX - Player’s deposit not reflected in their account.

Start a section in my account as Juanric with a first deposit promotion, I opted for a numerical reference for a transfer from my stp account and it was successful. I have a receipt and a copy of the transfer with date and balance ok when trying to start playing my balance was zero balance and attention to Clients did not know how to solve my problem, they only asked me for a 24-hour waiting period for a possible correction of the problem until today there is no solution. I leave you the receipt where all the data is, my email is yoni.25.0****z@gmail.com my tel 68613**** /juanric my user thank you

Dear ramos561X,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

If a follow-up is complicated, I should check, I better choose to lose, but what happened is wrong, you cannot lose a balance, no matter how small, and more so in a casino with the prestige of a winner, they should do the follow-up and send them a copy of the transfer check It is your prestige that is printed in these cases I looked at my integrated deposit but I don't know how it disappeared thanks for everything ok

Dear ramos561X,

Please keep in mind that locating lost deposits may take up to a few weeks. The most important is to forward all the evidence of your payment to the casino so they can locate it as fast as possible.

Dear ramos561X,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.