WinMonaco Casino - Player’s struggling to withdraw their winnings.

Won fair n square after depositing 40 euros now states minmum withdrawl is 150 euros

Total rip off might not be a lot of money but it is a win

Dear Cressy6964,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://winmonaco.net/faq/5:

"3.34 By Wire Transfer, the minimum Withdrawal will be 150 € / $ / £."

Please understand that limits for deposits and withdrawals are not managed by the casino exclusively. The payment providers may impose limits for the transactions. Have you tried to communicate an option to deposit more funds into your account, and without completing mandatory deposit wagering, to request a new withdrawal? Which payment method you have opted for?

Looking forward to hearing from you.

Best regards,

Petronela

Cant get thru either by email or chat what wud i have to deposit in order to get at my withdrawl do u ave a contact number for winmonaco at all as enail n chat r a waste of time

Thank you very much, Cressy6964, for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance and try to contact the casino on your behalf. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Cressy6964,

I’m sorry to hear that you’ve been experiencing complications withdrawing your funds. I’ll do my best to resolve your case as soon as possible.

I would like to invite WinMonaco Casino into this conversation.

Dear WinMonaco Casino,

Can you please suggest what options are available for the player to withdraw their winnings of €59.75? 

I have since played again and my winnings are now approx €75

I hope winmonaco responds but i doubt it as there live chat is non existent and they do respond to emails unlike all the other slots sites

They have paid me and closed my account see photo attached but deducted €15 payment fees

And only paid me €45 instead of the €75 i had won

They have paid me and closed my account see photo attached but deducted €15 payment fees

And only paid me €45 instead of the €75 i had won

Thank you, WinMonaco Casino, for your reply.

Dear Cressy6964,

I believe the casino paid you the initial amount you requested for withdrawal, minus the payment fee. Were you informed about the option to withdraw the remaining funds from your account?

No i was not informed regardin the existin balance and €15 payment fee is disgusting other slot sites charge €2.50 not €15

So where did my extra winnings go now they have closed the account

this has been a very bad experience overall

Dear WinMonaco Casino,

What happened with the remaining balance on Cressy6964’s account?

Furthermore, if there’s the option to process withdrawals of less than €150, but with a fee incurred, then I would suggest informing your customers about the fee prior to processing such withdrawal.

Lookin at the info that is not my dob

i believe as they decided to close my account they should have reimbursed the total balance available minus the ludricous €15 fee

€5,88 translates into about £5 in my currency

£5 is £5 to me

It is so wrong as yet i have not yet got any money back

Hi ,

It is not 5£ to you , cause it is a Bonus that the casino added to your balance .

Until you don't play the bonus this money is the money of the casino.

You don't want to accept the terms and conditions , it' ok , we paid you the Very small Withdrawal you did 59€ , but more than that you can not tell us that we are not fair !

Support

Hi ,

It is not 5£ to you , cause it is a Bonus that the casino added to your balance .

Until you don't play the bonus this money is the money of the casino.

You don't want to accept the terms and conditions , it' ok , we paid you the Very small Withdrawal you did 59€ , but more than that you can not tell us that we are not fair !

Support

Dear Cressy6964,

According to the information provided by the casino representative previously, it seems that the £5 you were referring to are non-withdrawable funds (bonus money). Can you confirm this?

Yes and you can see it in our ScreenShot !!

As i stated i had €75 in my account once i stopped playing

taking of €60 and €5 bonus this still left €10 where has this gone

Just a rip off they can manipulate ur account whatever

I noticed from their sceenshot they never clarified my wrong d o b

Dont like the public complaining do they

I can assure you i do play on after and i did accumlate €75 but its my word against thiers is there any way we can access my account to see that i am telling the truth

I am still waiting for the €45 owed to come through

I will find more review sites and leave as many bad reviews as i can about winmonaco

I am fuming that these gambling sites can treat their customers like this is their a gambling body i can report them to please

Dear WinMonaco Casino,

Can you provide us with Cressy6964’s relevant game history or any other information proving your claims? You can forward the information to my e-mail address andrej.p@casino.guru.

Dear Cressy6964,

Since the casino operates without a license, I’m afraid there’s no regulatory authority that officially handles complaints about the casino. Nevertheless, I don’t recommend leaving negative reviews, even if you believe it’s justified based on your experience. It might be counter-productive for you during the process of resolving your complaint. Let’s see if we can reach a fair resolution to this issue.

Thank u so far 4 your help and input

I will hold of any reviews till this has reached its conclusion once again thank you

Got my funds yes 2 €20

When it states that 1 will be €20 and the other will be €25 does this not prove the point with winmonaco

Totally useless casino site

I wud send u the transaction details but they r indentical not even a refererence number to identify each one

Please investigate further im getting tired of all this

Still no reply but i never thought there wud be

Total rip off

Cant even pay the correct amount out

Dear Cressy6964,

Unfortunately, we haven’t heard from the casino since our last conversation.

We would like to ask WinMonaco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They rnt gonna respond r they as far as there concerned the matter is closed pity they dont av a licensing body

But i want to thank u 4 all that u av dun

Dear Cressy6964,

I apologize, but since we haven’t received any response from the casino regarding the missing €5, or regarding the €15 from your account balance, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but I’m glad you at least received most of your winnings.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.