WinMonaco Casino - Player’s account has been disabled.

They blocked my account,i can't log in, they do not respond to email and did not accept the withdrawal

Dear Ionut,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise how long ago you have registered your account and clarify if you have activated any promotional offer inside your account? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I created the account on 04.02.2021, I did not activate any promotion, I was not asked to activate the account or send any document, on 06.02 I requested the withdrawal, and on 07.02 my account was blocked and they do not want to answer my email, and when i tried to talk to them on live chat i was blocked on 2 devices

Thank you very much, Ionut, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Ionut,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite WinMonaco Casino to the conversation to participate in the resolution of this complaint.

Yes

We would like to ask WinMonaco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Ionut,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, unresolved complaints displayed on our website could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. To avoid these situations in the future, I recommend you take a moment before you register in any casino and read the casino review first. I wish I could help you more.

Best regards,

Peter