The player from Brazil had issues with WinLegends casino's delay tactics in processing withdrawals. Despite being assigned a personal account manager to expedite his withdrawals, his attempts to reach out were unanswered. After the player had submitted a complaint, we asked him to provide more details about his withdrawal request. The player later confirmed that he had received his withdrawal. We then marked the complaint as 'resolved' in our system.
WinLegends Casino - Player is encountering a delay in withdrawing winnings.
Amount: 2,400 R$
WinLegends Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
WinLegends Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
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8 months ago
Translation
This WinLegends casino has been falling short on withdrawals, they take their time to pay, hoping the customer will eventually cancel the withdrawal and lose their money. It seems their intention is to avoid paying at all costs. I've had several terrible experiences with this casino. I was even considering stopping playing at this casino and closing my account, but they resolved my last problem after I left a negative review here on Casino Guru. Subsequently, a person claiming to be my personal account manager named Nicolas, contacted me. He even promised to add bonuses to my account, but that never happened. However, the biggest problem lies with the withdrawals. Nicolas advised me that every time I make a withdrawal request, I should contact him and he would expediate the process. Yet despite multiple emails to him, and to the payment department, I've had no response. I now need the help of Casino Guru to resolve this. The high-security rating that WinLegends has on Casino Guru seems unjust given that the site acts in bad faith when it comes to paying out winnings.
Automatic translation:
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8 months ago
Dear rodolfo2550,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
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8 months ago
Translation
Hello, yes I have made some withdrawals before and this last withdrawal I made was taking longer than normal so I thought it was strange, the withdrawal arrived in my account today, so I would like to withdraw my complaint since my problem has been resolved, thank you for your attention from the casino guru team.
Automatic translation:
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7 months ago
Dear rodolfo2550,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
