The player from Finland had had an issue with a delayed withdrawal of his 22€ winnings from an online casino. The withdrawal had still been marked as "pending" despite exceeding the normal timeframe, and he had experienced similar issues with the casino's sister companies. His account had been verified, and the winnings had been accumulated using his own money. After his communication with the casino and the Complaints Team, the player had confirmed that the issue was resolved and his withdrawal had been successfully paid out. We had marked the complaint as 'resolved' in our system.
WinLegends Casino - Player experiences continuous withdrawal delay.
Amount: €22
WinLegends Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
I deposited 20€ without a bonus. I wagered that amount three times according to the casino's rules and withdrew the amount of 22€. It has now been over a month since my withdrawal request. Normally, withdrawals from the casino take around 1-3 business days. When I ask them about the status, they just repeatedly say that it is still being processed, which no longer makes sense considering the normal withdrawal time has been exceeded several times. I have also encountered the same problem with other sister companies of this casino where I have played before. I have submitted all the necessary documents to the casino. I see no further point in asking them about the situation, as it has already been proven that it doesn't make any progress; the answer is always the same and nothing happens anyway.
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2 months ago
Hello Eetusss,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinLegends Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
i don't remember exactly when my account was verified but it has been verified anyway. This casino requires verification before you can make withdrawals, which I have done numerous times before. I collected my winnings with my own money. I didn't play or deposit the bonus, it was purely my own money. I last spoke to the casino a few days ago when I asked about my withdrawal, but the only answer I get is the casino's urgency
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2 months ago
Translation
The situation was resolved, I don't know if it was because of you or otherwise, but thanks anyway! The casino normally paid the withdrawal and the situation was resolved.
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2 months ago
Dear Eetusss,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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