The player from Finland had had an issue with a delayed withdrawal of his 22€ winnings from an online casino. The withdrawal had still been marked as "pending" despite exceeding the normal timeframe, and he had experienced similar issues with the casino's sister companies. His account had been verified, and the winnings had been accumulated using his own money. After his communication with the casino and the Complaints Team, the player had confirmed that the issue was resolved and his withdrawal had been successfully paid out. We had marked the complaint as 'resolved' in our system.