Wink Bingo Casino - Player’s account has been closed and funds confiscated.

My account was blocked out of the blue for "verification" and while this went on they refused to withdraw my funds. I put verification in inverted commas because once they were finally satisfied I was verified 3 weeks later after sending all sorts of documents they changed their tune and instead said " Dear Dominic,

We appreciate your patience while we conducted a review of your account and any documentation provided.

Your account was reviewed in accordance with our general and promotional terms. Our review identified potential breaches of site terms, the following decisions have been made and will be effective immediately.

Your account/s will not be reopened and will remain closed indefinitely. Any balance or subsequent winnings will be removed.

Any attempt to open any further accounts within our network will be blocked and you will not be permitted to hold or create an account on this site, any of our Broadway Gaming Network sites or any sites that we may operate at any point in the future.

As per the terms in section 9 Prohibitions Regarding Your Uses of the Sites and Services "

I'm fine with them blocking the account but I refuse to let them keep my money when I haven't done anything wrong. I signed up to wink bingo and bingo storm as I find them both at the same time and all I have done is deposit each day, played their slots with my deposit and then spin the daily wheel which is exactly what it's there for.

Dear dominicbrookes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino confiscated £145 (dispute value)?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

e-mail sent. Thanks

Thank you very much, dominicbrookes, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

thank you.

Hello dominicbrookes,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Wink Bingo Casino to join the conversation.

Dear Wink Bingo Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions that the player is being accused of. You can send the information to me at michal.k@casino.guru

Thank you. I'm confused by the platincasino though? It was winks slots from Broadway gaming that took the money?

Thanks again.

Dear dominicbrookes,

Sorry, my bad. I have corrected the casino name now.

No problem, thank you for the help.

Have a nice day.

I think I might have gotten my money after making a formal complaint. They said that I still violated their terms and they were in their right to keep my money but also said " All this being said, in the interest of closing this case so that both parties may be satisfied your balance of ---.-- GBP has been withdrawn on your behalf today and sent to our Payments team for processing"

I haven't received the money yet so I don't want to close this thread just yet but I have been told my balance was withdrawn back to me so I will know soon enough.

Thanks

EDIT: money now received, can close thread now.

Thanks again

Great news, dominicbrookes. I am pleased to hear that the matter has been resolved and that you have successfully received the payment. I will go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Best regards, 

Michal

Casino.Guru