Wingdas Casino - Player’s account with significant winnings has been disabled.

I played with my money in this gambling house and won 70 thousand, they simply deactivated my account, I can't get in touch with anyone, I've been trying for months. Can you guys help me out?

Dear Liziane0812,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wingdas Casino. I adjusted the disputed value to 70 000 BRL.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, it was on 01/04/2023, I tried to contact everyone and no one helped me, until today I still found you.

I found out that my account was blocked because I tried to make a withdrawal and I couldn't, I contacted the chat they said they would try to help me, out of nowhere they closed the chat and left the account, when I came back I was no longer logging in, it was first incorrect password, I tried to change the password and couldn't, then it started saying that the account had been deactivated.

I played slot games.

It wasn't bonus money.

I deposited my money to play.

Thank you very much, Liziane0812, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Liziane0812 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Wingdas Casino for their help in resolving this complaint. We would like to know why is was the player blocked and what can we do to help resolve this issue.

Thank you!

Good afternoon, I didn't get an answer as to why it was blocked. The account manager blocked me.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter