The player from Germany has made multiple withdrawal requests at WinGaga totaling €1500, but as of 12/02/2024, none have been processed. Despite understanding the withdrawal limits, they receive daily assurances without action, leading to frustration over the lengthy delay.
WinGaga Casino - Player's withdrawals are delayed at the casino.
Amount: €10,500
WinGaga Casino
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Case opened
Current status
Waiting for player to reply
6d 3h 58m 32s
Case summary
20 hours ago
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2 weeks ago
Translation
Hello,
I won a substantial amount at WinGaga.
On 11/25/2024, I attempted to withdraw the funds.
Unfortunately, there are limits of €500 per day and €7000 per month, which is very frustrating but I understand.
Thus, I requested a withdrawal of €500, which should be processed within 1-3 days.
On 11/26/2024, I requested another €500 withdrawal, and on 11/27/2024, I requested an additional €500. At this point, I reached my limit because you can have a maximum of 3 open withdrawal requests.
Today is 12/02/2024, and nothing has happened yet. Upon inquiry via email and chat, they tell me daily, "We ask for your patience; your withdrawal will be processed as quickly as possible."
Verification has not been necessary so far.
So, if this continues to take as long, I will need half a year to get all my money.
Automatic translation:
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2 weeks ago
Dear Tarantino,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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2 weeks ago
Translation
Hello,
Well, I think it seems very strange if you specify a maximum payout period of 1-3 days and then after 9 days there is still no payout.
After all, you decide to choose a casino based on various criteria to play with your money there, and if the payout period is stated as 1-3 days, then that's how it should be. If it had been stated as 8-14 days, I would never have played there.
But I'll keep you updated, today is day 9 and so far nothing has arrived.
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2 weeks ago
I fully understand your frustration, Tarantino.
I will set the timer for an additional 4 days to allow the casino two full weeks to process the payment. If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
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2 weeks ago
Translation
Hello,
All clear! So far nothing has arrived, I told them today that I had made a complaint here, then they said that they had forwarded it to the relevant department for a quick payment.
let's wait and see.
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1 week ago
Translation
Hello, today is day 10 and still nothing has happened.
There is a total of €10,500 that I want to pay out. If €500 always takes 10 days, that's 21 x 10 days = 210 days. That would mean I would have to wait 9 months for my money.
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1 week ago
Translation
Hello!
Short, happy update! The first €1,500 was paid out today. Now I have applied for the next €500.
I would leave this open until the full amount has been paid out.
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1 week ago
Dear Tarantino,
Could you please share screenshots of your recently paid and recently requested payouts?
Share the screenshots here or send the information to my email at tomas@casino.guru
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1 week ago
Translation
Hello,
Yes, of course I can do that, here are the screenshots! But as I said above, the first 1500€ have already been paid out!
Now I'm waiting for the next 1500€, which I applied for on December 5th, 6th and 7th.
I also wrote to the VIP manager earlier, who said if it is not approved after 5 days I should get in touch. Today is the 5th day and it is not approved.
all in all, things are really moving along very slowly.
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1 week ago
Translation
Unfortunately I can't upload the photos here. I'll send them via email.
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5 days ago
Translation
Update! The second €1500 arrived today. So the money is coming, but unfortunately it's taking forever.
I'll leave this open until everything is paid out.
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20 hours ago
Thanks for the update.
I'll keep your complaint open for the next batch of withdrawals. If they are delayed we will ask the casino for assistance.
Tarantino has 6d 3h 58m 32s to reply
