WinGaga Casino - Player's withdrawal request is delayed.

I have had a withdrawal request for a week now, and the employees in the chat are mocking me, saying they have prioritized my request, but nothing is happening. This is horrific treatment.

Dear ssirtimid7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I kept sending them messages via chat and they blocked me!!!! If possible. terrible service. and apparently they didn't answer the emails I sent them

I got paid after a lot of nagging and fighting in the chat

Dear ssirtimid7,

Thank you for bringing this to our attention. We're sorry to hear about your experience. We're currently checking with our colleagues to ensure we provide a thorough and accurate response.

We appreciate your patience and will get back to you as soon as possible.

Best regards,

WinGaga team.

Dear All,

Please be informed, that the customer's withdrawal request was processed from our side on 05/09/24 and currently there are no other pending withdrawal requests or active balances on his account.

Best regards,

WinGaga team.

Dear ssirtimid7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru