The player from Austria faced issues with a deposit made via EPS, where an error occurred, resulting in 250€ being debited from his account but not received by the casino. Despite waiting over a week and being told to wait five business days, there was still no update or return of the funds. After notifying the casino about the intention to report the issue to Casino Guru, the player received the 250€ credit immediately. The complaint was marked as resolved in the system.
WinGaga Casino - Player’s deposit has been delayed.
Amount: €250
WinGaga Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I completed a payment via EPS, during which an error occurred at the end of the transaction. In any case, the money was debited from my account, but it has not been received by the recipient (which should have happened immediately).
Interestingly, even after 1 week, they still cannot provide any information. They told me to wait 5 business days... I waited... today, they have no new information... what a joke...
The money has not been transferred back to my account.
250EUR: 208152501022AIL-00M8FFE1IA6F PAYABL - 294947232 E eps
Automatic translation:
Public
Public
3 months ago
Dear Szabolcs,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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Sensitive attachment
3 months ago
Translation
Hello Veronika
Everything is fine, as soon as I wrote in the chat that I would report the problem to the Casino Guru site, I received the 250 Euro credit immediately
Automatic translation:
Public
Public
3 months ago
Dear Szabolcs,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
