The player from Austria faces issues with a deposit made via EPS, where an error occurred, resulting in 250€ being debited from their account but not received by the casino. Despite waiting over a week and being told to wait five business days, there is still no update or return of the funds.
WinGaga Casino - Player’s deposit has been delayed.
Amount: €250
WinGaga Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 37m 16s
Case summary
4 hours ago
Public
Public
9 hours ago
Translation
I completed a payment via EPS, during which an error occurred at the end of the transaction. In any case, the money was debited from my account, but it has not been received by the recipient (which should have happened immediately).
Interestingly, even after 1 week, they still cannot provide any information. They told me to wait 5 business days... I waited... today, they have no new information... what a joke...
The money has not been transferred back to my account.
250EUR: 208152501022AIL-00M8FFE1IA6F PAYABL - 294947232 E eps
Automatic translation:
Public
Public
4 hours ago
Dear Szabolcs,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Casino Guru is examining the case
