The player from India reports that a withdrawal shows as successful, but the funds have not been credited to his account.
WinExch Casino - Player’s withdrawal is delayed.
Amount: 3,679 INR
WinExch Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for player to reply
5d 23h 10m 17s
Case summary
yesterday
Public
Public
2 days ago
WIDHRAW showing successful but not credited in my account My user details are My user details are
Ref Id : 8538612 ,
Public
Public
yesterday
Dear Devkishanjat,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify when exactly the casino processed your withdrawal request?
Have you passed the full KYC verification?
Have you communicated with customer support about the issue with your withdrawal not being credited? What was their reply?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Devkishanjat has 5d 23h 10m 17s to reply
