The player from India reported that a withdrawal showed as successful, but the funds had not been credited to his account. The Complaints Team attempted to gather more information by asking specific questions and extending the response time. However, the player did not respond to the inquiries, which led to the inability to investigate the issue further. As a result, the complaint was rejected.
WinExch24 Casino - Player’s withdrawal is delayed.
Amount: 3,679 INR
WinExch24 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
WinExch24 Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
WIDHRAW showing successful but not credited in my account My user details are My user details are
Ref Id : 8538612 ,
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2 months ago
Dear Devkishanjat,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify when exactly the casino processed your withdrawal request?
Have you passed the full KYC verification?
Have you communicated with customer support about the issue with your withdrawal not being credited? What was their reply?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Dear Devkishanjat,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
There is fraud website because block me without any reason send email every thing it fraud website please give 0 reating
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1 month ago
I'm sorry to hear that your account was blocked. Could you please specify more details so that we can decide on the next steps in our investigation?
First of all, please answer the questions I gave you in my previous reply.
Second of all, kindly forward me all the communication between you and the casino regarding your account closure along with any other evidence that could be important for solving your case to my email address: veronika.l@casino.guru.
Thank you for your patience and your cooperation.
