WinCasino - Player’s deposit is confiscated due to a misprint.

I saw an ad for 200% match on BTC deposit with fast withdrawal. The lowest deposit said 10$ att the time. I deposited the full amount of BTC I had in an account I wanted to close. So I sent the BTC and it was removed from my wallet. However the BTC was never credited. After many chats and emails I was told it was an error that the lowest deposit amount was .00004 BTC Or something like that and they were fixing the typo. I was told to deposit more Bitcoin in my account would then be credited. I told them I had no more BTC so just return it to my account . They said no refunds. I said they should have rejected any unsatisfactory amount of BTC that they can't just keep it. because they had a misprint and now fixed it they won't allow me to access my BTC or give me the deposit bonus

Dear shastalove28,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve encountered with your Bitcoin deposit and the advertised promotion. To better understand your situation and assist you effectively, could you please provide more information about the following points?

Promotion Details:

• Could you share a screenshot or a copy of the promotional ad that mentioned the 200% match bonus and the $10 minimum deposit requirement?
• Was there any additional information provided regarding the terms of the bonus or the minimum deposit amount?

Deposit Details:

• Could you confirm the exact amount of BTC you sent to the casino?
• Did you receive any acknowledgment or receipt from the casino after making the deposit?

Communication with the Casino:

• Could you forward any emails or screenshots of chat conversations you’ve had with the casino regarding this issue? This includes any communication where they mentioned the error and their refusal to refund the BTC.

Your cooperation is crucial for us to proceed with your case. Without this additional information and supporting evidence, it will be challenging for us to mediate effectively with the casino on your behalf.

If you have any relevant communications, please feel free to forward them to petronela.k@casino.guru for our review.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!