WinBrokes Casino - Player’s withdrawal has been delayed for a month.

waiting for withdraw 4 weeks and nothing... this is the same answer since february;

We don't have at the moment any updates regarding your request.

We kindly inform you that withdrawal requests are processed according to the chronological order of arrival and after the appropriate checks.

At the moment we invite you to wait, you will receive a confirmation message at the end of the operation.

this company propably not exist...

Dear Krzysztof,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Krzysztof,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi i have full verifucaded account. I even have extra verification account to made withdraw via bank transfer. Without extra verification all withdraw methods was disable. My withdraw is still processed... Nod even accept so no differente what method i have use 🙂 my withdraw have pending status. Company was banned on Twitter and Facebook for breaking rules.

And one thing. Verification account take one day or something like that so i dont se reasons to pending withdraw via months 😉

Thank you very much, Krzysztof, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello krzysztof,

I looked at your complaint and will do my best to help you. I would like to invite Winbrokes Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Winbrokes Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.