The player from Bulgaria would like to close his casino account. We rejected the complaint because the player didn't respond to our messages and questions.
WinBet Casino BG - Player wishes to close his casino account.
Amount: 1 лв
WinBet Casino BG
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
- Winbet doesn't want to block me, I think they set up my account to never win and rob me very brutally deposit, this is my only withdrawal, I just want them not to dodge me, but to block me so that they don't. Full of guts now I see that the site is fraudulent against me and I do not want to have an open account please help me block my account there
Automatic translation:
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2 years ago
Dear Мирослав,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://winbet.bg/en/help/privacy/responsible-gambling:
"Winbet provides the option to each customer to deactivate their account in www.winbet.bg . In order to do this, you need to fill in a "Deactivation request ".
To receive a deactivation request you need to contact our customer support on live chat or on email – support@winbet.com .
You can deactivate your gaming profile for the following periods: 1 week, 1 month or 6 months.
The deactivation request which you will receive from us, needs to be printed and manually filled and signed by the owner of the profile. After you have completed the form, you can attach a photo of it directly in your account in section Profile > Documents > Upload documents. The file must have a .jpg / .png extension and must not exceed 6 MB. Copies of photographs must be clear and legible.
The processing of the document is performed within 30 calendar days after it is received."
Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
There is no way this declaration that I. Sent does not open on my phone. It seems empty to me. It is sent, but the fraudsters turn me around because I am bad with gambling, today I still have a complaint from them for manipulating the games, I only deposited it. Today, BGN 310 with them, of course, is empty for me. They plow not to be crazy yes. Block such fish as. Me which them. Pushes so fat deposits
Automatic translation:
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2 years ago
Translation
It is impossible to do so a person should have the right to block at any time I want to know if they have the right to do so and in a nap complaint can. I submit to block my account from there
Automatic translation:
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2 years ago
Dear Мирослав,
Could you please forward any relevant communication to petronela.k@casino.guru?
