The player from Bulgaria has tried to redeem a promised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
I have a complaint to the casino WinBet `` `` `in which they lied to me that if I get a client card and if I play BGN 20 I will be given a bonus and I never received such a bonus.
I played my money and never received such a bonus.
Dear Боряна,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela