HomeComplaintsWinBet Casino BG - Player’s criticizing false advertisement of bonus.

WinBet Casino BG - Player’s criticizing false advertisement of bonus.

Amount: 20 лв

WinBet Casino BG
Safety Index:High
Submitted: 05 May 2021 | Case closed : 20 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria has tried to redeem a promised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I have a complaint to the casino WinBet `` `` `in which they lied to me that if I get a client card and if I play BGN 20 I will be given a bonus and I never received such a bonus.

I played my money and never received such a bonus.

Automatic translation:
Public
Public
3 years ago

Dear Боряна,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Public
Public
3 years ago

Dear Боряна,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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