The player from Bulgaria had experienced a bonus retraction from Winbet. He had activated a 5,000 lv bonus and used it to place bets, some of which were winning. However, the casino had retracted the bonus and canceled the unsettled bets without any explanation. Upon reviewing the case, we had concluded that the issue pertained to sports betting, an area outside our purview. As a result, we had contacted the casino for more information but had to reject the player's complaint due to our limited insight into sports betting issues.