WinBet Casino BG - Player has experienced technical glitches while playing.

Amount: 300 лв

WinBet Casino BG

Safety Index:High Submitted: 05 Nov 2021 | Case closed : 22 Nov 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Bulgaria has experienced several technical problems while playing. We rejected the complaint because the player didn't respond to our messages and questions.

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Lo777

Visitor

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2 years ago

OriginalTranslation

Hello,

Their casino is constantly crashing, after correspondence with them, my account was deleted several times, then they restored it and informed me that in case of another such offense, they will block me permanently.

After I reopened my account, I deposited a lot of money, which I lost due to the fact that after my complaints about them, he systematically threw me out of games, separately, constantly crashing, extremely incorrect! I want to refund at least the last amount, which was deposited of BGN 300, due to the fact that they were again extremely rude and unfair to me and again their games through my profile did not stop scoring!

Automatic translation:

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Petronela

Complaints Team Lead

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2 years ago

Dear Lo777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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2 years ago

Dear Lo777,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.