The player from Bulgaria has experienced several technical problems while playing. We rejected the complaint because the player didn't respond to our messages and questions.
Hello,
Their casino is constantly crashing, after correspondence with them, my account was deleted several times, then they restored it and informed me that in case of another such offense, they will block me permanently.
After I reopened my account, I deposited a lot of money, which I lost due to the fact that after my complaints about them, he systematically threw me out of games, separately, constantly crashing, extremely incorrect! I want to refund at least the last amount, which was deposited of BGN 300, due to the fact that they were again extremely rude and unfair to me and again their games through my profile did not stop scoring!
Dear Lo777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence to petronela.k@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela