WinBet Casino BG - Player has been experiencing technical difficulties.

Every time I go to win, he gives (no connection to the server). One time my card jackpot flashed for a second and the connection was lost. When I returned to the game there was nothing. I play the same game for 6 hours, sometimes I make BGN 200 deposits. Profit did not give me even once! When I accumulate scatters, it shows the inscription (no connection) whether I started to enter again or does not return me from where I was (even on a different bet than the one I played). Or it gives a black screen and I have to restart the site. I complained dozens of times. They say it's being viewed or it's from the internet, cookies and other things I've already checked! I will be happy if you can help me! Just to add that I asked in a group for reviews and opinions from online casinos. There were a lot of people with the same problem. Thanks for your time!

Dear Борислав,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Борислав,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much, Борислав, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much

Hi Борислав,

I'm taking over your complaint. I will contact the casino and see if I can help. I would like to invite WinBet Casino to the conversation to participate in the resolution of this complaint.

Well, good luck, I hope there will be a result soon

Hello, if you want, I can attach a post with more deceived people ?!

Hi, sure, you can send it to my email address: peter.m@casino.guru.

Hi is there any progress on the case thanks

Hi Борислав,

The casino hasn't replied yet. I wrote to them again today on Skype.

Well thank you

We would like to ask WinBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi I want to ask if they don't answer what's next thanks

Hi Борислав,

The casino has a Bulgarian license and I found the following contact information for you: Information Centre of the NRA - 0700 18 700, E-mail: infocenter@nra.bg

Thanks to

Hi Борислав,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. Please let me know how the licensing authority replied (peter.m@casino.guru).

Best regards,

Peter

We reopened the complaint as per the player's request. Hi Borislav, has there been any news?

Hello there is news of my wife does not recognize the winnings and does not want to return the game from where they threw it and just wondering how to justify

As you can see in the photo, the hour from the bottom to the right is taken out of the game and then in the second photo it enters immediately

After I entered the profile of the 2nd installment photo we saw we wrote in the chat as seen in the 3rd and 4th photo and they told us to delete things but I didn't and said to reload my browser and it will bring me back from the same place I entered the game and let me out of here

the time is visible from top to right after which I played 2 Min and left this game

it was the last spin before I left the game the money was the same

After the conversations we tried to get into the game and it came up we went inside the game was gone

then this went down in history

These are the chats. What lies do they invent so as not to admit the mistake that I caught a big profit and do not want to give it the most shocked us by saying that our server reported 15 Min inactive and therefore took us out of the game. In my opinion this is pure theft

Hi Борислав,

Since the casino didn't react to this complaint last time, there is no guarantee that they will reply now. However, we can try and contact them again.

Normally, I don't expect anything else from Lower Thieves and Fraudsters. I hope more people understand what fraudsters are. Thanks for responding so quickly

Hi Борислав,

Unfortunately, I haven't heard from the casino, so we can't make any progress. The complaint will go back to unresolved. If the casino decides to reply, we will reopen the complaint and you will be notified by email. I wish I could help you more.

Best regards,

Peter