The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player) as he didn’t make a profit from seventeen consecutive deposits. We’ve rejected this complaint in our system due to lack of evidence.
WinBet Casino BG - Player complains that he didn’t win anything.
Amount: 380 лв
WinBet Casino BG
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
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4 years ago
Translation
After making 17 consecutive deposits, I do not make a profit from the casino on the winbet site.
Automatic translation:
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4 years ago
Dear Ясен,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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4 years ago
Translation
Thanks for your reply. I see, by the rules, what the ratio between lost and earned money should be and I understand that it does not always work out (of course this is gambling and that is the idea), but in my case it is only a game of slot machines and from continuous watching and playing on different sites, especially winbet, I get the impression that slot games are not random, but rather selectively decide who and when to win (when my profile was new, the situation was completely different). Unfortunately, I don't remember how I can prove this whole thing, but I thank you for your time.
Edited
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4 years ago
Dear Ясен,
Unfortunately, without supporting evidence there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.
