Winawin Casino - Player's self-exclusion has not been honored.

I was supposed to be self excluded from all Dama NV casino since 2022 (thats what they told me on bitstarz ) but i was able to create another account on Winawin casino (another Dama NV) and lost 2650$ . Also when i tried to terminate the account because of my addiction the live agent offered me bonus to me to not close my account!

All of the information were the same (email adress , phone number , home adress)

Dear Franklarouche,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Winawin Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you did create a screenshot asking for exclusion directly from this casino?

Looking forward to hearing from you.

Best regards,

Nick

Dear Franklarouche,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.