Win Unique Casino - Player’s request for a self-exclusion has been ignored for almost 2 months.

Hello, I have sent hundreds of emails to the technical service to exclude myself and I never receive an answer. When I get an error when making a deposit, they call me and I take the opportunity to tell them that I want to exclude myself and they get nervous and give me long and that it has to be by email and They hang me up. I've been like that for almost 2 months now and I don't know what to do to get myself excluded.

Dear Adrian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your difficult situation. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. You could contact them directly by filling out a form here: https://www.uniquecasino.com/de/ or by sending an email to kundenservice@uniquecasino.com (in the "subject" line of your email write ***close my account*** so it catches their attention straightaway and include your user name in the email). You should be able to close or temporarily block your account. If you have sent them the email already, could you please forward it to me (petronela.k@casino.guru)? 

There is also a phone number +4969120063526 which can be used to reach out to a casino representative.

In the meantime, I would recommend checking out our Safe Gambling content: https://casino.guru/how-to-gamble-safely.

Personally, I would recommend sending an email to kundenservice@uniquecasino.com. This way you’ll have a proof of such an action. Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Adrian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.