HomeComplaintsWin Unique Casino - Player’s questioning the number of personal documents required for verification.

Win Unique Casino - Player’s questioning the number of personal documents required for verification.

Amount: €100

Win Unique Casino
Safety Index:Very low
Submitted: 16 Apr 2020 | Case closed : 01 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is dissatisfied with a lengthy KYC verification procedure which requires a lot of personal documents. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

They ask for a mountain of documents that are always the same and then to verify it takes a lot of time and sometimes they don't even answer the email to make payments any card is fine but then to withdraw they ask you for the impossible and they also tell you to send back endless times same documents ..and awesome

Automatic translation:
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4 years ago

Dear Gianluca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

 

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4 years ago

Dear Gianluca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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