The player from Germany has experienced a technical glitch while wagering the Free Spins. We’ve rejected this complaint in our system due to lack of evidence.
Win Unique Casino - Player has experienced a technical glitch.
Amount: €180
Win Unique Casino
Safety Index:Very lowSafety Index
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2.1
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I got free spins on the slot Rise of Olympus when I wagered 80 cents and at the end of the free spins I got an error message (internal error) and the slot crashed. Then I was directed back to the lobby and started the slot again, but my winnings were not added to my balance. The strange thing is that even in the course of the game, no win was recorded on this slot spin. For me slots have crashed several times but free spins or winnings were always saved.
I immediately reported my problem to Live Chat, but they instructed me to contact support via email and a screenshot of my game history. But there has been no response from the casino for over 1 week. You can be glad that it is "only" about 180 euros. What about a bigger win ???
Since I thought, as always with a slot crash, it will already be saved, I unfortunately did not take a screenshot. Unfortunately, the slots at Unique Casino crash very often.
Disappointing that you don't even get a response from the casino.
It's rotation number 7127538975 (# 3 Game History) in my screenshot.
Automatic translation:
Public
Public
3 years ago
Dear Andre,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru? I’m specifically interested in supporting evidence showing your balance which has disappeared. Could you please advise if this were an isolated case or it has happened in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello Petronela,
unfortunately I didn't take a screenshot of the win. The slots occasionally crash, but after that the credit or profit is always there. That's why I assumed it this time too. Another big problem is that nothing is noted in the game history under win. On the whole, therefore, I have nothing in hand to prove my profit. I was hoping that the provider of the slots Rise of Olympus can help me with the game history. It is the slot spin of my game history with the number 7127538975 (# 3 game history). It can also be seen that there was a 4 minute break before my next slot spin. That's how long my free spins lasted.
At the end of the free spins my total winnings were listed and then the slot crashed (internal error message). Then I reopened the slot but everything was gone. Only my previous credit was left. Then I immediately informed the online support of the casino via chat. He said I should send a screenshot of my game history to the casino support via email. Yesterday I finally got an answer from the support that supposedly everything is correct and there was no profit. Unfortunately, I cannot download my game history in the casino and therefore only have the screenshot that I sent to support at the time. Unfortunately I can write off my winnings.
When asked whether this has happened in the past in the casino, I have to say no. But the slots crash very often at Unique Casinos. 
Automatic translation:
Public
Public
3 years ago
Dear Andre,
Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but the lack of evidence makes it impossible at this moment. Please, if you’ll come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. However, I am forced to reject it now. Thank you for your understanding.
