Win Unique Casino - Player has been accused of chargeback.

Hello, I have a problem with Unique casino it vip client I have a pending withdrawal of 300E and supposedly they have rejected my payment because I returned my card from the same company that is Machance...

first in Machance I haven't played since January 5... they haven't given me days, amount and to check that I was the one who played they just told me that and they say finance will contact me and nothing

In this casino I had many problems I reported a long time ago that I have emails proof of a hacked account I think someone was accessing it other than me or they themselves on several occasions did strange things to me (I have emails from a month ago)

In addition, last week they subtracted 90 E from a deposit bonus when I had already played that money so that it would be effective... whenever I have withdrawals I have many problems but this time that they notify me of something that they do not explain to me either ..?

I just want them to pay me my refund dw 300E and that's it because I have the approved withdrawal email

I hope you get in touch with them and they solve it and if not, should I make my payments these days and report them as fraud? Because what they want to do to me is fraud

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood it correctly.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Could you please advise if you have ever requested a chargeback from any gambling establishment?

Please understand that if you have requested a chargeback from any online casino in the past you will face difficulties in the majority of gambling establishments in the future. I would suggest paying off the previous chargeback and explaining the whole situation to Unique Casino. I don’t guarantee it will resolve this specific issue, but it will definitely help to prevent any further misunderstandings.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, as I said in Machance (another casino of theirs) I have not played since January 5 they have not told me dates or anything … they are not even able to answer my emails

Supposedly they say that I made them there when I hadn't even played... I have emails that verify that I told them a long time ago that I had a hacked account that did strange things to me

If they validate my withdrawal payment then they can't reject it because they say that...

The most outrageous thing is that supposedly on Monday they were going to answer me what is happening and how to solve it and they didn't...

I always have a lot of trouble at this casino getting withdrawals validated

Also if according to them I had that case in the other casino of theirs because they had not blocked my account before... it does not make much sense

Thank you for the clarification and sent emails. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

I sent emails so you guys can check…if you need more..

I have not sent the statement because it is true that it is returned to Machance, as I already said, I have not played there since January 5… you saw, I sent you privately where I complain several times about strange things in my accounts and they say everything is fine… (I have more such emails)

Also if that is true why was the account not blocked before I had to collect a payment or let me spend so much money for the last weekend? They are scammers and I will go as far as I have evidence of the hacking blocking and of everything, that is, they only block me when I ask for the 300E when after the assumption they say charges... 'they let me spend more than 1000E they have no shame !!

Good morning, do I have a way to communicate with you by phone? If it were possible, I would appreciate it. I have a couple of questions that would help me a lot to take legal action.

I'm afraid that we are not able to help you if the money has been returned to your account and it looks like a chargeback. As I mentioned earlier, I would suggest paying off the previous chargeback and explaining the whole situation to Unique Casino. I don’t guarantee it will resolve this specific issue, but it will definitely help to prevent any further misunderstandings.

Ok, I put it in the direction of playing well so that the casino intervenes as fraudulent...

Against data protection, I sent my card statement, which is very personal and I shouldn't have sent it...let's see what they do

I keep going around the subject and supposedly when a charge made with your card has been verified by the bank, it cannot be returned if there has been a chargeback in their other casino, perhaps it is true that it is not mine … it does not make sense that I have to verify every purchase I make and these are not verified…

Another important issue in this casino is that you play the bonus money 50 times and they take it away in triplicate... not advisable besides, I've been waiting for my money for twelve days. this is how money is made by cheating people

I do apologize, but I don't understand completely. You have sent your bank statement to Unique Casino now?

Yes, I sent it, but I already know that those Machance casino charges are also not mine…?if those payments are authorized by my account, which must be verified each time, the bank would not have returned them…besides, before that I used to send emails that someone got into my account and various issues… and lastly, why do they let me spend 400E that weekend in their casino if they think that a month ago I owed them money… because they hadn't blocked it and I wouldn't have spent it

I also waited 15 days for an answer they have blocked my account and they stay like that so light after the money that I left there it is a shame that people overlook these things they are irresponsible

I hope that finally today they tell me but of course at the moment that they block the user account I can return these charges that I made last so I am waiting!

I no longer have patience, I am outraged that they allow themselves the luxury of treating customers like this

they lose more than me a good client

I understand your frustration. However, please consider an option that the casino has no possibility to distinguish who did the chargebacks. As I mentioned earlier several times,  I would suggest paying off the previous chargeback and explaining the whole situation to Unique Casino. 

I'm truly sorry but we are not able to help you with this specific issue. Please let me know if there's anything else that we could do for you, otherwise, I will be forced to reject your complaint.

Waiting for an answer from them, incredible since twelve they have only asked me that and they are not able to answer … can you see that they send me a solution?

I'm not sure what option do we have to resolve this case other than the one that I have described several times. Please advise what other solution do you propose since paying off the chargeback doesn't seem plausible at this time. Unfortunately, as long as the debt is not paid you will be experiencing this kind of problems in the majority of online casinos.

Hi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.