The player from Germany had deposited €125 on 27.07.24, but the amount had not been credited to his account. The Complaints Team had advised him to contact his payment provider for further investigation, as the casino could not assist directly. After extending the complaint timeline, the player had failed to respond to follow-up messages, resulting in the rejection of the complaint due to lack of communication.
Win Maker Casino - Player's deposit is delayed.
Amount: €125
Win Maker Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
€125 was deposited on 27.07.24 but has not been credited to the player account to date.
Automatic translation:
Public
Public
1 month ago
Dear Isco33,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
