Win British Casino - Player cannot withdraw his winnings.

I win 64k and I only withdraw 500£

Dear Abdulkarim,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind to provide more information about what happened? Did you win this amount but the casino has capped your winnings? Or are you only able to withdraw your winnings £500 per transaction?

Looking forward to hearing from you.

Best regards,

Kristina

Thank you so much for your help

they been ask me some document and I send it on and I wrote that with draw money £500 after three days been in my account and then when I win 64,000 they’ve been asked for more document I sent all and I didn’t do anything from them I sent so many emails and has been out over seven months I told them I’m going to see my solicitor to contact you and then they contact me back And they ask me again same document and I sent and no response after that

I still see if I go to my account casino I can see in my transaction history my money still there but I can load without through to my bank account

Thank you very much for your reply, Abdulkarim. Could you please advise if you accumulated your winnings with or without an active bonus?

Also, would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

No I never play with my bonus and I never collected

I play from my money

I sent you all the email and document they’ve been asked for please check your email address

thank you very much

Thank you very much Abdulkarim for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Did you see all emails I send to you

Hello Abdulkarim,

I looked at your complaint and will do my best to help you. I would like to invite Win British Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Casino don’t have answers…what’s happening next

We would like to ask the Win British Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

any think You edvoice me to do to get my money if the casino not respond .

Dear Abdulkarim,

you can contact the United Kingdom Gambling Commission: https://www.gamblingcommission.gov.uk/contact-us/page/report-something-in-confidence

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

Hello Abdulkarim,

my name is Jozef, and I was assigned to your case. I’ve reopened this complaint as per the casino's request. The casino team has reached me with information that you have already received the withdrawal. Please, could you confirm?

Dear Abdulkarim ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello .

The player made a deposit of (around) 400£ and made BIG WITHDRAWAL of (around) 64,000£.

At the same time the KYC was validate , we have proceeded the payment !

This case has been resolved since March 2022.

We are asking Guru to change the statut of this case ASAP.

Regards.

Dear WinBritish Casino team,

Thank you very much for your cooperation with this case. Even if we have assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Best regards, Jozef