WillBet Casino - Player's account has been closed with confiscated funds.

First of all, this casino is not listed by Casino Guru, so the site URL is noted.

https://www.willbet.io/

I deposited at this casino, received a bonus and played.

When I completed the wagering requirements of the bonus and applied for a withdrawal, my account was frozen and my funds were confiscated.

I was suddenly logged out of my account and unable to log in.

The problem is that there was no email or notification about the freeze or the reason for it until I contacted them.

I registered my account on 29 November and completed the required authorisation for withdrawals.

I then made an initial deposit of USD 200 in USDT, received a bonus of approximately USD 370 and completed the wagering requirements before requesting a withdrawal.

I think it was approximately USD 573.

A few minutes later, I was suddenly logged out and when I tried to log in, it said my account had been banned.

I never heard from them again.

I emailed the casino and requested an accurate, evidence-based explanation as to why my account was closed in accordance with the casino's terms and conditions.

I requested an accurate and evidence-based explanation as to why my account was closed in accordance with the casino's terms and conditions.

The casino responded that it was due to abnormal betting being detected, but failed to provide any evidence as to which terms and conditions I had breached.

All email correspondence with the casino is attached as screenshots.

I did not intend to play in breach of the Terms and Conditions.

If the casino cannot provide any evidence that I have violated them, I should receive the withdrawal I applied for.

Dear nao110,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Willbet.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share which bonus you accepted and played?
• What rules were associated with the bonus to your knowledge? (wagering, restricted games)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas