Will's Casino - The player's unable to get any bonus,

Willscasino.com and his sisters casino has been blocked me from free spins can you help?

Hello metwalyyasen,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Will's Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Why did the casino block the access to your bonuses? When was the last time you used one? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes account verified and live chat not give me reason for blocking

Hello metwalyyasen,

Why did the bonus expire in may already? Since when exactly is this issue ongoing? Did you claim the same bonuses in their sister casino as well?

Did you claim the same bonuses in their sister

Maybe you computier

Correct for your expect🙂

Oh sorry casino not fixed see conversations between support

Hello metwalyyasen,

Did they void any active bonus balance from you or you simply can't claim any bonuses anymore?

Please note that it is purely the casino's decision whether they give you a bonus or not. If they refuse to give you any bonuses, there is basically nothing we can do about it as it is completely their decision.

Hello metwalyyasen,

As I mentioned above, it is purely the casino's decision whether they give you a bonus or not. If they decided not to give you any, we can do nothing about it.

Is there anything else we can assist you with?

No need any help

It's fixed

Thank you metwalyyasen for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick