The player from Germany has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Wildz Casino - Player’s withdrawal has been delayed.
Amount: €520
Wildz Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I wanted to ask if anyone is still feeling the same way.
I have been verified at wildz for years and have now applied for a payout, I am now waiting 5 days without anything moving.
The support is unfriendly and doesn't help. Only the same answers come in, we have a high number, they are in the queue. Maybe someone has the same experience and what could you do there?
Automatic translation:
Public
Public
3 years ago
Dear Maddysam,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Have completed the verification, no bonus money used. I've already received payments
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Maddysam, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
