The player from Germany has deposited funds into their account from their wife’s credit card. The casino blocked the player. Since this was against the General T&Cs, we were forced to reject this complaint.
Wildz Casino - Player has been blocked.
Amount: €1,340
Wildz Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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2 years ago
Translation
I paid in from my wife’s paysafecard and not even where I had lost everything was fine, then I won 1340 euros and wanted to have 1300 paid out first I was told that my wife had to verify it, then that’s clear, I did it for 1 day later they blocked my account
Automatic translation:
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2 years ago
Dear superman72,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
„6.10 - You shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you."
Furthermore, please check our Fair Gambling Codex for Players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Kristina
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2 years ago
Translation
it wasn't a credit card paysafecard if that's the case why was I allowed to make at least 10 deposits the same I had with other vasinos but I was also allowed to have payments made wildz is a rip-off store I've heard a lot about this casino badly I'll just say hands off
Automatic translation:
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2 years ago
I am sorry, but the type of payment method is not as important as the person who owns it. As I explained earlier, the casino usually checks who the owner of the payment method is at the point of withdrawal. Sadly, this is not something we could influence or punish the casino for. I can only recommend that you avoid using payment methods that do not belong to you.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
