WildTornado Casino - The player struggles to verify.

First of all, let's say what it's about. Now that I have invested to withdraw € 50, they ask me to give them the bank documents I sent. I paid with the Drbit maestro card, each of us knows that it is a card that is not a direct master card, and when I pay the card goes directly from my account via mastercard to their account. I sent them all the documents from the bank, that is, a copy where it can be seen that it was transferred from that card. But they want a bank number that is a mastercard number. I play in 43 casinos, I sent everyone the same documentation, but they didn't refuse my papers. Obviously, casinos do not know what a maesto debit mastercard is. I sent them a picture of my account from Mifiniti on which they have to put money from the withdrawal, the pictures are from the computer from the mobile phone and again it doesn't work, it's really a disaster

Hello rile15,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Tornado. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you trying to verify your account? Did the casino exactly explain what is the issue with the ones they rejected? Are any of your documents already approved?

Looking forward to your answer.

Regards,

Nick

You can close this problem, I won't even register with them anymore, I spent those € 50, I send the same documentation to all the casinos I play in and everything is fine everywhere, this casino doesn't look at what I sent at all, it can be seen in the map on their website, writes on hold and those documents they opened do not write anything. The worst casino I have ever visited. Thanks to Guru for the help and without resentment ... They don't know that they live off a pair of players, and obviously the casino has a lot of money and they don't care at all that every bad rating affects their casino. People who read bad things about the casino cry in it, the casino itself is a real minus ..

Hello rile15,

I'm sorry to hear that you've lost it. The complaint will be now closed. Be sure to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick