A player from Austria is facing difficulties with Wildcoins. Despite meeting bonus wagering requirements and winning €2,800 plus an additional €400, the casino denied their withdrawal request, stating another account was linked to the player. We rejected the complaint because the player didn't respond to our messages and questions.
WildCoins Casino - Player's withdrawal denied due to multiple account allegation.
Amount: €3,200
WildCoins Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Translation
I recently registered at Wildcoins and wagered the free spins! I was reset from €280 to €50 because I played through the bonus! After that I was able to pay out but I continued to play fairly and landed on €2800! I submitted all the documents and then paid in via BTC and won €400 without a bonus. This had nothing to do with the 2800€. I then sent the 2800+400 to be paid out, which was rejected! Then the 3200 was withdrawn from me because I had another account according to their system! How can the system say that when I was able to play all the time and deposited again!? If the system already knew, why is it allowing this? I asked for proof because you wouldn't show me! For me the matter is very clear. I have never had an account there before and they just don't want to cash out! I've just had it checked by my lawyer and he says if you don't pay out today, we'll sue you in the Higher Regional Court!
Automatic translation:
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10 months ago
Dear Streetlifebaby1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do you happen to know if anyone within your immediate vicinity or social circle has ever redeemed a free bonus from this particular casino before? I am asking because there have been instances where individuals within close proximity or with shared IP addresses have been flagged for bonus abuse or fraudulent activity, even if they were not directly involved. Therefore, it would be helpful to rule out any potential conflicts or complications that could arise from previous bonus redemptions by others in your vicinity. Looking forward to hearing from you.
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Petronela
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9 months ago
Dear Streetlifebaby1988,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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