Dear Streetlifebaby1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do you happen to know if anyone within your immediate vicinity or social circle has ever redeemed a free bonus from this particular casino before? I am asking because there have been instances where individuals within close proximity or with shared IP addresses have been flagged for bonus abuse or fraudulent activity, even if they were not directly involved. Therefore, it would be helpful to rule out any potential conflicts or complications that could arise from previous bonus redemptions by others in your vicinity. Looking forward to hearing from you.
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Petronela
Dear Streetlifebaby1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do you happen to know if anyone within your immediate vicinity or social circle has ever redeemed a free bonus from this particular casino before? I am asking because there have been instances where individuals within close proximity or with shared IP addresses have been flagged for bonus abuse or fraudulent activity, even if they were not directly involved. Therefore, it would be helpful to rule out any potential conflicts or complications that could arise from previous bonus redemptions by others in your vicinity. Looking forward to hearing from you.
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Petronela