HomeComplaintsWildblaster Casino - Player’s account has been blocked.

Wildblaster Casino - Player’s account has been blocked.

Amount: €160

Wildblaster Casino
Safety Index:High
Submitted: 04 Jun 2020 | Case closed : 19 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany had the account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I paid about 100 euros and then I won 30 euros.

I wanted to pay the full amount.

Then I received the message that I have to convert the deposited amount 3 times.

I did this and lost a few euros as a result.

Then I made the next payment attempt - again a message - The amount deposited must be converted 10 times so the deposit.

I also did that and lost money, but then played it up to € 160 again.

The last time I tried to withdraw the money, my account was blocked and no support was received.

Automatic translation:
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Public
4 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you’ve accumulated your winnings without activating any bonus? Have you completed the account verification successfully in the past?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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