The player from Brazil has completed the full verification process required by the casino but cannot see any withdrawal options to access his funds. Despite attempts to resolve the issue through chat, he is not receiving any responses.
Wild7 Casino - Player's withdrawal option is delayed.
Amount: 1,093 R$
Wild7 Casino
Safety Index:Fresh casinoSafety Index
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Case opened
Current status
Waiting for player to reply
6d 3h 47m 33s
Case summary
20 hours ago
Public
Public
20 hours ago
Translation
After completing the full verification requested by the casino, no withdrawal option is appearing for me to withdraw my money. I have tried to resolve this through the chat, but no one is responding.
Automatic translation:
Public
Public
20 hours ago
Hello GabrielMarci,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild7 Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
GabrielMarci has 6d 3h 47m 33s to reply
