The player from Brazil has completed the full verification process required by the casino but cannot see any withdrawal options to access his funds. Despite attempts to resolve the issue through chat, he is not receiving any responses.
Wild7 Casino - Player's withdrawal option is delayed.
Amount: 1,093 R$
Wild7 Casino
Safety Index:Fresh casinoSafety Index
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7.3
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Case opened
Current status
Waiting for casino to reply
2d 10h 33m 18s
Case summary
4 days ago
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3 weeks ago
Translation
After completing the full verification requested by the casino, no withdrawal option is appearing for me to withdraw my money. I have tried to resolve this through the chat, but no one is responding.
Automatic translation:
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3 weeks ago
Hello GabrielMarci,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild7 Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 weeks ago
Translation
The account was fully verified after sending the documents on: 10/10/24. I did not use any bonuses or other advantages offered by the casino to play, only the money I deposited. The last time I received a message from an agent in the chat was on 26/10/24, after which I contacted the chat and was not answered by anyone.
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1 week ago
Hello GabrielMarci,
Could you please send a screenshot of the withdrawal tab from the casino, along with any email correspondence between you and the casino, to nikolas.b@casino.guru? This information will assist us in reviewing your case effectively.
Looking forward to your response.
Warm regards,
Nick
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1 week ago
Translation
I didn't make any contact by e-mail, all the contact I tried to make was via chat. However, as you can see in the images, I received no response from anyone.
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6 days ago
Thank you GabrielMarci for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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4 days ago
Dear GabrielMarci,
I'm Michal, and I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.
We would like to invite Wild7 Casino to join the conversation.
Dear Wild7 Casino,
I would appreciate your clarification regarding the absence of withdrawal options in the player's account. Could you please provide information on when and how a player can submit a withdrawal request?
Wild7 Casino has 2d 10h 33m 18s to reply
