Wild Tokyo Casino - Player is concerned about withdrawal delays.

Hi,

I would just like to raise this ticket here just in case there is an issue with my withdrawals due to the high amount. I have just requested for the withdrawals, but just want to leave this complaint pending just in case there are any issues I experience.

Dear ballbreaker12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi,

I have received a schedule for one of my payments which should be processed today (please see attached screenshot). However, there appears to be no indication this has occurred and my withdrawal requests appear to still be pending.

Thank you for your reply, ballbreaker12. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hi,

one of my payments has successfully come through! Still waiting on the other 2 payments though (which I requested for at the same time). Will continue to update if my payments come in!

I am happy to hear that! I will keep this complaint open until you confirm your other withdrawals have been successful. Please keep me informed about any further developments.

Hi Kristina,

sounds great! Just waiting on my last 2 withdrawals as I have mentioned 🙂

Hi,

I have received my 2nd payment and have received the schedule for my final payment. I will update when I have received my last payment!

Great! Hopefully, you will receive it very soon.

Hi,

happy to say it has all been sorted out now! This case can be closed 🙂

Dear ballbreaker12,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru