Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
To find out what Wild Tokyo Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Wild Tokyo Casino has a Very high Safety Index of 9.0, which makes it one of the safest and fairest online casinos on the internet, according to our methodology. Take a look at our full Wild Tokyo Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index – Wild Tokyo Casino fairness and safety
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Wild Tokyo Casino review, we carefully went through and inspected the Terms and Conditions of Wild Tokyo Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider Wild Tokyo Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
We did not find Wild Tokyo Casino on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All of that, together with other factors considered in our review, has resulted in Wild Tokyo Casino having a Safety Index of 9.0, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.
Note: To the best of our knowledge, Wild Tokyo Casino is associated with 3 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Wild Tokyo Casino.
Wild Tokyo Casino T&Cs
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of Wild Tokyo Casino during our review.
Player complaints related to Wild Tokyo Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We have found no relevant complaints about this casino.
User feedback and assessment of Wild Tokyo Casino
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Judging by the 20 user reviews given to Wild Tokyo Casino, it has a Bad User feedback score. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Wild Tokyo Casino company information and licenses
Wild Tokyo Casino belongs to GBL Solutions N.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Wild Tokyo Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Authority.
About payment methods and win and withdrawal limits
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 15,000 per month
NOK 5,800 per day
NOK 175,000 per month
CAD 750 per day
CAD 22,000 per month
AUD 800 per day
AUD 24,000 per month
HUF 200,000 per day
HUF 6,000,000 per month
CHF 500 per day
CHF 15,000 per month
DKK 3,700 per day
DKK 110,000 per month
NZD 900 per day
NZD 27,000 per month
PLN 2,000 per day
PLN 65,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Wild Tokyo Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
German
Finnish
Italian
Danish
Greek
French
Polish
Norwegian
Hungarian
Slovenian
Arabic
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Wild Tokyo Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Wild Tokyo Casino has a good customer support based on the responses we have received during our testing.
Casino games and slots available at Wild Tokyo Casino
You can play these types of games at Wild Tokyo Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 4 bonuses from Wild Tokyo Casino:
20 FREE SPINS on Moneyfest
100% up to €300 and up to 100 extra spins
80% up to €400 and up to 220 extra spins
70% up to €600 and up to 250 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
GBL Solutions N.V.
Operator
GBL Solutions N.V.
Established
2020
Estimated annual revenues
> $1,000,000
Casino Bonuses
Wild Tokyo Casino bonuses
Browse all bonuses offered by Wild Tokyo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of Wild Tokyo Casino
This is a place to share experience with Wild Tokyo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Wild Tokyo apps Layout is awesome I they do have They do you have a very wide selection of quality’s games!
They help available chat service is always super I haven’t had much luck on many of the gaThe help available chat service I haven’t had much luck on many of the games that one occasion How do you get a few cracking wins
Withdrawal time average I’ve seen worse, also seen alot better.
After a long time ago it was going to be a few discrepancies, the way these have been handled and he appreciated my brother behalf
Wild Tokyo Casino
Dear BJsGame82,
Thank you for sharing your detailed feedback!
We’re glad to hear that you enjoy the layout and wide selection of quality games — creating a visually appealing and diverse platform is something we focus on a lot. It’s also great to know that our support team has been helpful and responsive when you needed assistance.
We understand that luck can vary from session to session, but it’s nice to hear you’ve had some strong wins along the way. We also appreciate your balanced view on withdrawal times and your honest comparison.
Regarding the discrepancies you mentioned, we’re pleased that they were handled in a way that you found appropriate. Feedback like yours helps us continue improving both our service and overall player experience.
Thank you again for taking the time to share your thoughts, and we hope you continue to enjoy your time on the platform!
9.0/10.0 in casino guru shut be 1 star look at people rewievs in truspolit it's at 2 stars stay away from this casino it's very bad casino 2026 withdrawal 500 eur who is very hard to get very hard add your documents website is lagging they use mirror adress. Guys never play this tipe casinos with withdrawals 500 eur they all are very bad. Not sure how legal it's this casino for me it's look like scam
Fast deposit
Slow website
All games lagging
Not possible to withdraw
Not possible to win somethink
Wager it's to big
Scam
Wild Tokyo Casino
Dear Mayerbota80774,
Thank you for taking the time to share your feedback about Wild Tokyo Casino. We’re sorry to see that your experience did not meet your expectations, and we would like to address your concerns properly.
Withdrawal limits, verification requirements, and wagering conditions are clearly outlined in our Terms and Conditions and are applied equally to all players to ensure security and regulatory compliance. Verification is a standard procedure and helps protect both players and the platform. Mirror domains are used strictly to ensure stable access in different regions and do not affect account safety or payment processing.
That said, we would genuinely like to review your specific case in detail if you would like us to. To do so, please contact our support team via live chat or email and provide your account login or registered email address. Without this information, we are unable to access your account history and give you a precise explanation regarding withdrawals, verification steps, or gameplay records.
We appreciate all feedback and remain open to clarifying any points directly with you once the necessary details are provided.
Good casino with not hard registration system. They also give a good first deposit bonus, slots loading fast - working smooth. But withdraw 500 euro daily, why not more?
Design + popular providers
not big daily withdraw
Wild Tokyo Casino
Dear Paulzy,
Thank you for sharing your experience with us!
We’re glad to hear that you found the registration process straightforward, enjoyed the first deposit bonus, and that the games are loading quickly and running smoothly. It’s great to know our design and provider selection met your expectations as well.
Regarding the daily withdrawal limit — we understand that some players prefer higher limits. Our current policy is set to ensure secure processing for all transactions, but we appreciate your feedback and will keep it in mind as we continue improving our service.
If you have any questions or need assistance at any time, our support team is always here to help. Thanks again for your review!
No way , the withdrawals are very bad, no processed , it’s a huge headache . And you can’t get more then 500€ withdrawal. I have asked this vip manager Ann on email and WhatsApp message to close my account permanently. She ignored my message, she won’t answer. I’m forced to stay there without permission. Because nobody answers me to close my account permanently. They ignore me in chat customer service. I don’t know what else to do . My lawyer take the case forward. Please stay away from this casino
Very bad
Wild Tokyo Casino
Dear alinastuhrlarsen,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.
Please note that our withdrawal limits are outlined in our Terms and Conditions, specifically in point 9.2 of our Withdrawal Policy, with the current maximum set at 500 EUR per transaction/in 24 hours.
In some cases, withdrawal delays may occur due to verification delays. We understand this can be frustrating, and we appreciate your cooperation in ensuring all necessary steps are finalized to allow for smooth processing.
With regard to your account closure request, we can confirm that it was actioned as soon as it was received. We’re sorry if there was any delay in communication or confusion during this process, and we appreciate your patience.
We are always striving to improve, and your feedback is valuable to us. If you have any further questions or need assistance, our support team is here to help.
Casino has zero integrity and I have no idea how it has such a high review. It literally took me 2 week to complete verification. They would constantly have a new lie for me everyday. You need to resend this or this is too blurry. When it is clear they will stop at nothing to prevent a cashout and for some reason guru gave them 8.8 out of 10 and they are also censoring my reviews now
Wild Tokyo Casino
Dear Mogolor,
Thank you for your feedback.
We sincerely regret the frustration caused by the verification process.
While we strive to complete all verifications as quickly as possible, discrepancies in personal information—such as the mismatch in your registered address—can lead to necessary additional checks to ensure security and compliance.
We appreciate your patience throughout the process and are glad that verification has now been completed. Last but not least, our Financial Department operates Monday through Friday, from 09:00 to 18:00 (GMT +2).
If you have any further concerns, our support team is always available to assist you.
I like the variety of games and the casino's theme. The site is easy to use, offers good bonuses, and has helpful customer support. There're many secure payment options, making transactions easier. i've had no issues with withdrawals, which is a relief - I was able to withdraw €900 quickly!
Wild Tokyo Casino
Dear bianchi150882,
Thank you for sharing your positive experience with us!
We're thrilled to hear that you enjoy our game variety, casino theme, and user-friendly platform. It’s great to know that our bonuses, customer support, and secure payment options have made your experience even better. Most importantly, we’re glad your withdrawals have been smooth and fast—your satisfaction is our priority!
We truly appreciate your feedback and hope you continue to have an exciting gaming journey with us. Should you ever need assistance, our support team is available 24/7 via Live Chat or email.
Slow and difficult verification process, at the end of the day when I win I want a fast, easy and efficient withdrawal process and this casino doesn't offer this, KYC is very important and i get that but there are casino's that do that process far better than Wild Tokyo, I can't recommend Wild Tokyo there are so many better options with very fast kyc and where you can lock withdrawls.
Layout of Casino
many games
Slow verification
Limited responsible gambling options
Wild Tokyo Casino
Dear jonorait,
Thank you for taking the time to share your feedback regarding your experience at Wild Tokyo Casino. We genuinely value your input and are truly sorry to hear about the challenges you encountered during the verification process.
We completely understand the importance of a smooth and efficient withdrawal experience, particularly after achieving a win. The KYC (Know Your Customer) verification process is a standard requirement. This procedure is crucial for ensuring the safety and security of both our players and the platform by verifying account ownership and preventing unauthorized access or fraudulent activity. While we strive to make this process as quick and straightforward as possible, we acknowledge that there is room for improvement.
To clarify, once all required documents are submitted and approved, withdrawals are processed promptly, and players are notified via email regarding the status of their requests. If there are any delays, our support team is always available to provide updates and assistance.
We sincerely apologize for any frustration caused and appreciate your patience and understanding. Should you have any outstanding concerns or questions related to verification or financial processes, please do not hesitate to contact us directly via Live Chat or email. Our team is available 24/7 to assist you.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
The game itself is OK - yesterday I had another experience that I wouldn't wish on anyone - all the slots worked without any problems until I used my bonus. Then I kept getting strange errors with Rise of Olympus - every time you had the feeling that things were going more or less normally, an error message came up, as soon as things were going badly for me, the error message didn't come up. Things went better again because you had the feeling that you could get a free spin now, and an error message came up immediately. Restarted the game and again no free spin - made spins in the 4-digit range and didn't get a free spin, always made the same wrong decisions even though the opportunities for good decisions were greater than the bad ones. Sorry if you want to tell me that it's a coincidence, then there must be a devil.
Das Spielen an sich ist okay-gestern wieder mal eine erfahrung gemacht die ich niemanden wünschen-alle slots haben problemlos funktioniert,bis ich meinen bonus umgesetzt habe. Dann kam es bei Rise of olympus immer wieder zu eigenartigen fehler-immer wenn man das gefühl hatte,es läuft halbwegs normal-kam eine Fehlermeldung,kaum lief es schlecht für mich,kam die fehlermeldung nicht. Lief es wieder besser ,weil man das gefühl hatte man könnte jetzt ein freispiel bekommen,sofort fehlermeldung. Neustart des Spiels und wieder kein freispiel- Spins im 4stelligen bereich gemacht.und kein freispiel bekommen,immer die selben falschen entscheidungen obwohl die möglichkeiten für gute entscheidungen grösser waren als die schlechten. Sry wenn man mir jetzt erzählen will ,dass es zufall ist,dann muss es einen teufel geben
You can also play there via mobile phone bill
Man kann dort spielen auch über Handyrechnung
They don't respond to your wishes - I've closed my account several times, asking them not to open it again if I contact them - and what happens is they open it again. This is how you can also act with gambling addicts
Sie gehen nicht auf deine wünsche ein-Habe mehrmals mein Konto geschlossen,mit der bitte es nicht mehr zu öffnen,wenn ich mich melde-und was passiert ,sie öffnen es wieder. So kann man auch mit spielsüchtigen agieren
Wild Tokyo Casino
Dear Paclmaya,
Thank you for sharing your experience with us. We are sorry to hear about your encounter.
Please be assured that technical errors may occasionally occur, and while we strive to ensure a smooth experience, some challenges may arise due to factors outside our control. The game itself, including its features and outcomes, is managed entirely by the game provider, and unfortunately, we have no influence over the course or timing of the game.
Upon checking our records, you did not specify in any of your communications that you have gambling addiction.
We take the well-being of our players seriously and are committed to providing a safe and responsible gaming environment.
Well I see that many players are finding it very difficult to get verified at this casino, I would have to agree as to after posting many document, etc to the site, they keep asking me for the same documents again. It too bad as the game play was good, the verification/withdrawal time, way too long. Players being to feel harassed by unreasonable requests for more documents. The really good casinos I have played at get your account verified in minutes, as well as payments sent the same day. They know what they are doing, based on the duplicate requests in the verification process, they come across as not being very good at their business. The casino continues to write and ask for a legal document to be displayed the way they wish it to rather than the way its produced by the bank. The bank uses my legal first name, I go by my third name..
good game selection and game play was also decent.
verification of the account, gives the client the impression they have no idea what they are doing, unless appearing to not have documents is their strategy.
poor communication from the casino, results in frustrating situation, players always remember their last impression of a casino, the verfication/withdrawal is one such process.
Wild Tokyo Casino
Dear SusieQ,
Thank you for taking the time to share your feedback regarding your experience at Wild Tokyo Casino. We genuinely appreciate your input and would like to extend our sincere apologies for any inconvenience you may have encountered during the verification process.
We understand the importance of a seamless and efficient verification process, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we are committed to addressing the issues you raised to improve our services.
Please, be informed that before receiving a pay-out, players need to undergo the verification process.
Wild Tokyo would like to inform you that the KYC verification process is a standard procedure, which takes place in casinos, and we are not an exception.
After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results.
We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future.
In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.
If you need any clarifications, please contact us by our Live-Chat or email address of the Support Team. Our support agents are 24/7 available to assist you!
Thank you for understanding, Wild Tokyo Casino Representative.
- Live chatt just there too look good, can't really help you. - Don't mail them, you get the same mail over and over again. - I sent them selfie with id, pic of credit card, bank statement, and utility bill. AND THEY CANT verify me as a real person.
- I depositet 20 euro and won 750 euro. The problem is that you cant withraw it unless you are verified. But you can't get verified.
- Been waiting 3 weeks now without any successful help.
Dont play on this casino, there is thousands of casinos that are better. Bet this recension will get removed because of the truth.
Wild Tokyo Casino
Dear rasmusn0,
thank you for sharing your experience with us.
We highly value customer feedback as it provides insights into areas where we can enhance our services. Continuously striving for improvement, we are dedicated to evolving and ensuring a positive experience for our customers on our site.
We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected.
Please, be informed that before receiving a pay-out, players need to undergo the verification process. After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results.
We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future.
In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.
You are always welcome on our website and in case you have any questions, you can contact our Live-Chat or email address of the Support Team, which works 24/7 to assist you!
Thank you for understanding, Wild Tokyo Casino Representative
Casino has super weird rules! Your own money must be converted 3 times, if you deposit money via MasterCard you cannot withdraw money in the same way, no payment by card! Super complicated KYC documents and really avoid this casino!
Casino har super konstiga regler! Egna pengar måste omsättas 3 gånger, om du sätter in pengar via MasterCard du kan inte få ut pengar på samma sett, inga utbetalning på kort! Super krångliga KYC dokument och verkligen undvik detta casino!
Not so much
Inte så mycket
Depositing money via MasterCard ok, but no payment on card!
Sätta in pengar via MasterCard ok, men inga utbetalning på kort!
No NETENT games
Inga NETENT spel
Own money must be traded 3 times
Egna pengar måste omsättas 3 gånger
Wild Tokyo Casino
Dear BorisO,
Thank you for sharing your experience with us. We appreciate your inquiries and would like to provide you with some clarification.
First and foremost, it's important to mention that prior to initiating a withdrawal, your account must successfully undergo our verification process. This verification procedure is a standard protocol designed to safeguard both you and your account for future use. It is conducted in strict accordance with our AML policy.
Regarding the available withdrawal methods, we want to inform you that we are actively working on expanding these options. However, you can still choose another existing deposit options suitable for you, in order to facilitate your withdrawal.
Furthermore, we would like to inform you that not all game providers are available for your region, and unfortunately, we do not have any influence on this matter.
We sincerely apologize for any inconvenience you may have experienced, and please rest assured that we are continually striving to enhance the overall gaming experience for all our valued players.
At first, I thought This was a great casino. Good looking website, seems like an honest casino. They are quick and helpful in the chat, if you want to play and make deposit. They are glad to help you. But when you have problem, they ignore you. I was locked on the sister site due to addiction. But This casino dont locked me, so i contact them again after losing money and also ask for refund. But the chat support doesn't even know where they work. I was talking to them about my addiction and how sad I was for getting ignored by email when i ask for closing my account. The girl in the chat doesn't ask me for details or account. Then she started to talk about a casino I never heard about. Rollingslots. She told me to send them email and gave me info about them. I had to inform her that this was not Rollingslots, This is wildtokyo. So if you wondering why you don't get locked or not been protected. It's because the support you talk to not even know who You are or where they Work. I also request to get data about my personal details. This was a year ago. I have send a lots of emails, but still not get any response, the data i request or the refund. I should not recomend This casino. The protecting is really bad, the support is really bad, and they ignore players who try to reach them.
Wild Tokyo Casino
Dear arti,
thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and any difficulties you encountered during your experience at our casino. Our team acknowledge that such situations can reflect poorly on our establishment, and we are genuinely sorry for any negative impact caused.
Likewise, we greatly value the feedback of our customers, as it helps us identify areas for improvement in our services. Our commitment is to continuously evolve and provide our customers with a pleasant experience on our website.
It is important to note that our support agents are outsourced, and although rare, instances like the one you encountered can happen due to the human factor.
Thank you for your understanding and patience.
If you have any questions, we will be happy to assist you by Live-Chat or email address. Our support team is there 24/7 to help you!
A very good casino, the winnings and bonuses are great, the only thing that bothers me is that the KYC is very strict. I say this because I also send all the documents I sent to all the best casinos in the world, which have very strict criteria and are fine, I don't know why they do that..
Zelo dober kazino,dobitki in bonusi so super,samo kar me moti da je KYC zelo strog.To pravim ker vse dokumente ki sem jih poslal jih pošiljam tudi vsem najboljšim kazinojem na svetu ki imajo zelo stroge kriterije in so v redu,ne vem zakaj to počnejo ..
Wild Tokyo Casino
Dear rile15,
thank you for sharing your honest review.
We appreciate that you took the time to rate our services. Such positive feedback of our customers makes us proud and strive for creating a better platform of entertainment for our players.
As regards the verification process, we understand that it can be a difficult procedure, however, please note that this is a compulsory step that you as a player need to pass through, in order to establish your identity and further protect you and your account.
Sometimes, the procedure might be delayed, because you are asked to provide documents in higher quality. However, once you successfully pass the verification, you have the opportunity to withdraw your funds faster in the future.
We hope you will continue your gaming journey with us.
Thank you for understanding!
If you have any questions, we will be happy to assist you by Live-Chat or email address. Our support team is there 24/7 to help you!
They sent me a "personal" mail with a 200% deposit bonus and 100 free spins. I made the deposit and went to their livechat (as being told in the mail itself). One of the female employees couldn't find the promo and then said that I edited the mail in my advantage.
Would give 0 stars if I could.
Nothing good to say
Customer support not professional, very limited in their capabilities
Wild Tokyo Casino
Dear Bramm,
thank you for sharing your experience with us.
We would like to apologize for the inconvenience that has occurred.
After a closer check up, we found out that your account was credited with the bonus that you have requested, and you successfully played on it.
Our team would like to thank you for your feedback. Please, be informed that our customers’ opinions truly matter to us, as it helps us to observe the aspects and features that need to be improved in our services.
In case you need more assistance, our Customer Support Team will gladly guide you whenever you wish.
The first impression of the casino was okay, but when it came to paying out and verifying, they constantly wanted new photos, each time something new came up, they wanted me to take a selfie with their website on the PC in the background, I have the 2x written that I'm on the smartphone, but apparently reading is not exactly their strength. And a casino that gives itself 5 stars here.... I guess I don't have to say anything else, do I 😉 Conclusion: There are thousands of casinos on the market, find a better one and save yourself a lot of trouble 👌🏼
Der erste Eindruck von dem Casino war ganz Ok aber als es ums Auszahlen ging und Verifizieren, wollten die ständig neue Fotos haben, jedesmal ist denen was neues eingefallen, die wollten das ich ein Selfi mache mit deren Website auf dem Pc im Hintergrund, ich hab den 2x geschrieben das ich am Smartphone bin, aber anscheinend ist Lesen nicht gerade deren stärke. Und ein Casino was sich hier selbst 5 Sterne gibt.... da muss ich ja wohl nichts weiter zu sagen oder 😉 Fazit: Es gibt Tausende Casinos auf dem Markt, sucht euch lieber ein besseres und erspart euch eine Menge Ärger 👌🏼
The positive thing is that I won
Positiv ist das ich Gewonnen habe
Negative that they don't verify me to pay out
Negativ das die mich nicht verifizieren zum auszahlen
Wild Tokyo Casino
Dear FlashFX,
Thank you for sharing your opinion with us.
We would like to apologize for your KYC verification experience. We get that this process might be frustrating or scrupulously, but please understand that KYC verification is an important process, which in the end leads to protect you and your account in the future.
However, as we have checked, your account has already successfully passed the verification, which means that you can now withdraw your funds faster and easier. You are always welcome in our casino!
Thank you for understanding, Wild Tokyo Casino Representative
Advertises bogus bonuses via email, when you contact live support and send them a photo of the email, they say the bonus isn't for you even though you're the recipient of the email. Do not deposit before you have written to live support!
Wirbt mit falschen Bonis per Email , wenn man den Livesupport kontaktiert und ihm ein Foto der Email zukommen lässt , sagt dieser der Bonus wäre nicht für Sie bestimmt obwohl Sie der Empfänger der Email sind. Nicht einzahlen bevor Sie mit dem Livesupport geschrieben haben !
Advertises fake bonuses via email
Wirbt mit falschen Bonis per Email
Wild Tokyo Casino
Dear mak1nho,
Thank you for telling us your opinion.
Please be informed that we indeed have special promo code offers. However, these promotions are not available always, and they are valid only for certain period.
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Terrible verification process that took almost 16 days. I've never seen anything so complicated and never wanted a casino to have so many documents (photos of bank cards, etc.) The duration of the KYC process and the fact that I was only able to pay out around 1200 € of 11000 € on pending is very stressful. I gambled back almost € 8,000 on a very difficult evening of these € 11,000 and exactly one day after the verification process was supposedly completed. In addition, it is not even paid out on the weekend even though you are using ewallets. Very sad for a casino which is actually not bad in terms of structure.
Schrecklicher Verifizierungprozess der sich über knapp 16 Tage gezogen hat. Noch nie habe ich so etwas kompliziertes gesehen und noch nie wollte ein Casino so viel Dokumente haben (Fotos von bankkarten ect.) Die Dauer des KYC Prozesses und der fakt das ich nur circa 1200€ von 11000€ auf Pending auszahlen konnte ist sehr belastend. Ich habe knapp 8000€ an einem sehr schwierigen Abend von diesen 11000€ wieder verzockt und genau ein Tag danach war der Verifizierungsprozess angeblich abgeschlossen. Zudem wird nicht mal am Wochenende ausbezahlt obwohl man ewallets benutzt. Sehr traurig für ein Casino was vom Aufbau eigentlich nicht schlecht ist.
Wild Tokyo Casino
Dear customer, we are very sorry for the inconvenience caused and the bad impression our casino lasted. In your account, we noticed that the verification procedure was set for September 16th and took longer to process as all documents were not provided from the first time, to complete the verification process. Sometimes the withdrawal depends not only on the KYC department, but also on the players. However, thank you for your feedback, we care about our players and are trying to improve our casino every day.
I was pleasantly surprised, since this is a new casino, but everything is done qualitatively. I played roulette and was lucky enough to win, the withdrawal of funds was fast and without problems. Special thanks to the support service, they work quickly and efficiently. The only drawback is a small maximum withdrawal amount, but I think this is because the casino is new and they will increase it over time.
Wild Tokyo Casino
Thank you for the great feedback, greeting from support team and the whole group! We are working consistently to fulfill our players' requests and suggestions, and the major pleasant response from them is the one you just posted. Always at your service!
Have paid 50 € nothing came with rum no free spins etc can be blocked again directly and gave them my opinion! Stay away from the rip-off club!
Hab 50€ eingezahlt kam nichts bei rum keine freispiele etc direkt wieder sperren lassen und denen meine Meinung mitgeteilt! Bleibt weg von den Abzocker Verein!
Wild Tokyo Casino
Thank you for your feedback, the opinion of all our players is important to us. We regret that you had bad luck and because of that, got a bad impression about our casino. We would like to cheer you up and offer you exclusive bonuses. In order to get them, please contact the casino support service via live chat.
Safety Index explained
Safety Index of Wild Tokyo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Wild Tokyo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.0/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a positive impact on the casino's Safety Index
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