The player's withdrawal is delayed for months. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 198
Amount: €250
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good day,
Since November 1st, 2022, I have had a payout of 250 euros in my account. I've always canceled the payout and applied for it again because I was hoping something would happen at their casino.
I've written 15 emails to their given email addresses but no answer and nothing happens!
I don't know what to do anymore. My account is also fully verified.
Please help me!
Best regards
Marius Fuchs
Automatic translation:
Public
Public
1 year ago
Hello Marius2501,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Good day,
first of all thank you for your feedback.
my account is fully verified since November 1st, 2022.
I received 5€ cashback after my deposit and played it up to 250€.
I have not received a single message from the casino so far. I sent 14 emails without getting a response. I'm just ignored there.
Best regards
Automatic translation:
Public
Public
1 year ago
Dear Marius2501,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
