The player's withdrawal is delayed for over 2 weeks. It has been received.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €700
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I got in touch with the support several times and each time they tell me the same 3-5 days it takes me a lot longer my first payment I applied for 400 € on December 18, 2021 and then I paid in again and my other payment 12/24/2021 requests € 300
I also wrote several emails but didn't bring anything !!
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2 years ago
Hello Dennis,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Allow me to ask you a few more question before we would move forward.
When exactly did you finish the verification process? Is this your first ever attempt of withdrawal in this casino? Did you use any bonus to accumulate your winnings?
Please note that if it's your first withdrawal in the casino we usually recommend to wait at least 14 days to process the verification and withdrawal. Also there can be expected other delays during Holidays.
Please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
Hello nick, thanks for the quick answer My account was verified and yes I played with a bonus 50 cent was my max bet and this is now my first payout
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2 years ago
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Hello, I haven't received an answer yet, it's been more than 2 weeks and nothing is happening. I've contacted support several times and they keep telling me the same thing I should wait and no one replies to my email 
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2 years ago
Thank you Dennis for the additional information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello Dennis,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Translation
The payment was processed on January 11th, 2022 the money has not yet arrived on my account The payment that was processed took 24 days very long waiting time I have now requested a payment of 700 € again, I hope this time it will be faster
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2 years ago
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The money has arrived, thanks for the help, I hope I don't have to wait that long for my payment now 🙂
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2 years ago
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I still have 2 payments open with €600 and €200 on January 15th, 2022. If the payment has been processed, the complaint can be considered resolved
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2 years ago
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@wildpharao I don't understand why the payout process takes so long, it's almost 2 weeks again that I'm waiting for my last payout, it took 24 days for my money to be paid out
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2 years ago
Dear Dennis,
just want to make it clear. You've submitted a complaint regarding €700 which you've already received. Now you are waiting for €800(pending from January 15th, 2022). Did you win some extra money in the meantime?
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2 years ago
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Yes, in the meantime I have won additional money
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2 years ago
Let me know when you'll receive those €800 so I can close the complaint.
Thanks.
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2 years ago
Translation
the payment has not yet been processed @wildpharao can you please help me to make the payment faster
is processed in the live chat I always get the same answer I should wait and my email is not answered back 
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2 years ago
hi, sorry there was an error, the payment should now effect your bank account
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2 years ago
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I have received the payments and the complaint can be closed
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2 years ago
Dear Dennis,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
