The player's withdrawal is delayed for over 2 weeks. This case was successfully resolved.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €500
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
i don't know what's going on with this casino. The complaints about WildPharaoh pile up here. Payouts are only processed after weeks, totally unfriendly to the customer ... I've been waiting for my 500 euros to be paid out for 2 weeks. These are still unprocessed, although the casino writes that they will be processed after 3-5 days. Could you please help me so that I can finally get my money.
Thanks very much!
Kind regards
Sven
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2 years ago
Hello SvenSchn,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Did you accumulate your current balance from a bonus or real money? When did your verify your account and when was your last withdrawal from the casino? Did you contact the casino with this issue? If yes, how did they explain the delay?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
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2 years ago
Translation
Hello Nick,
I've been verified at this casino since November. I made the profit without a bonus.
The last payout was on December 10th, 2021. WildPharao did not respond to an e-mail from me and the chat support apparently cannot make any statements about payouts ...
greeting
Sven
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2 years ago
Thank you SvenSchn,
I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello SvenSchn.
I will take care of your complaint from now on. I'd like to invite representatives of Wild Pharao Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.
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2 years ago
Translation
Hello Tomas,
Thank you for your efforts. But it affects the wild pharao casino, not the shazam casino.
greeting
Sven
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2 years ago
Translation
Hello Thomas,
has the casino contacted you? Payout is still on unprocessed ... unbelievable the store ...
greeting
Sven
Automatic translation:
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2 years ago
Hello SvenSchn,
I apologize for the late reply. Unfortunately, the casino didn't contact us yet. We give casinos a little more time to reply this time of the year, due to the holiday season. Please be patient.
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2 years ago
Translation
Hm, no reaction from the casino and I still haven't received my money.
How is it going on now?
greeting
Sven
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
Indeed, money was deposited into my account via real-time transfer.
Many thanks for your help
Automatic translation:
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2 years ago
I am glad to hear you received your winnings, SvenSchn! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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