Wild Pharao Casino - The player's withdrawal is delayed.

ich habe bei wild pharao mit einen 100 protzent bonus eingezahlt und nach wagerende 2760 euro gewonnen und zur auszahlung beantragt.

ich bin seit 4 wochen voll verifiziert und seit 3 wochen warte ich auf meine auszahlung die immer noch pending ist.

live chat vertröstet einen nur und emails werden ignoriert bzw nicht beantwortet.

Hello fowi30,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for a withdrawal? Were you already verified at that time? Did you complete all the wagering requirements before you requested for the withdrawal? When was the last time the casino respond and what did they say?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Thank you fowi30 for the additional information. I will now forward your complaint to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello fowi30,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wild Pharao Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

update:2000 euro von 2760euro wurden bisher ausgezahlt

Hello fowi30,

That's good news, let's see if you also receive the rest.

hi, the final payment has also been sent

Thank you Wild Pharao Casino for the update. We will close the case as soon as fowi30 confirmes a successful withdrawal.

habe die restzahlung noch immer nicht erhalten.

in der zwischenzeit habe ich wieder über 11000 euro zur auszahlung beantragt

wo wieder ewig auf pending steht und nicht bearbeitet wird.

die 2760 euro sind nun ausgezahlt nach 5 wochen wartezeit

nun habe ich wieder über 11000 euro zur auszahlung gebracht

ich bin gespant wie lange das nun dauert.

am 30.12. 2021 beantragt und immer noch nicht bearbeitet.

Thank you fowi30 for the update. It seems that the processing of withdrawals in the casino is quite slow but eventually you get paid. Do you want me to keep the complaint open or should I close it? You can request a reopen at any time in case of further difficulties.

bitte lassen sie die beschwerde offen.

Alright, let's wait for one more week and we'll see if there is some progress.

der genau betrag meiner auszahlungen bei wildpharao:11372 euro

bereits seit mehr als 2 wochen pending

Hi fowi30,

Has there been any news?

bisher wurde nix ausgezahlt

Dear Wild Pharao Casino team,

Could you please update us on the state of fowi30's withdrawals?

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

please note payment has been sent

2000 euro von 11372 euro wurden bearbeitet soweit ich das sehen kann und das nach 1 monat wartezeit

aber gut besser spät als nie

Hi fowi30,

That is good news. Do you want me to keep the complaint open?

ja bis das geld ausgezahlt ist bitte

Alright, I will set the timer to 28 days.

die 2000 euro (2x1000 euro) die am 28.1.2021 bearbeitet wurden sind bisher noch nicht auf mein bankkonto eingegangen

die 2 x1000 euro kamen heute auf mein bankkonto an

Thank you fowi30 for the update.

wann erhalte ich endlich meinen restlichen gewinn

auszahlung seit 30.12.2021 pending

nach 3 monaten wartezeit erst 2000 euro von 11000 euro erhalten.

Hi fowi30,

Thank you for the update, I completely understand your frustration.

Dear Wild Pharao Casino team,

Why do the withdrawals take so long? Is there a way to speed up the process?

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi fowi30,

The casino stopped responding, has there been any news?

leider nein

ich hoffe immer noch auf die kooperation des casinos auch wenn die auszahlung extrem lange sich hinzieht.

es keimt wieder etwas hoffnung auf in mir. ich habe heute weitere 1000 euro von wildpharao auf mein bankkonto erhalten.

Hi fowi30,

Thank you for the update. Since the complaint is open since December and the casino stopped responding, I will close the complaint as "unresolved". The decrease in rating caused by unresolved complaints may help to change the casino's approach. It seems that the casino will eventually pay you the winnings, but it may take some time. Please keep me updated on the progress of your withdrawals by email (peter.m@casino.guru). I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Peter