The player's withdrawal is delayed for several months. They received a smaller part of their winnings, the rest is still pending. We ended up closing the complaint as ‘unresolved’ because the casino stopped responding. The complaint will become resolved as soon as we receive a confirmation from the player that the full amount was paid.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 364
Amount: €8,372
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
9 months ago
Public
Public
3 years ago
Translation
i deposited a 100 percent bonus with wild pharao and won 2760 euros after the end of the game and applied for a payout.
i have been fully verified for 4 weeks and for 3 weeks i have been waiting for my payment which is still pending.
live chat just puts you off and emails are ignored or not answered.
Automatic translation:
Public
Public
3 years ago
Hello fowi30,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for a withdrawal? Were you already verified at that time? Did you complete all the wagering requirements before you requested for the withdrawal? When was the last time the casino respond and what did they say?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Public
Public
3 years ago
Thank you fowi30 for the additional information. I will now forward your complaint to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
3 years ago
Hello fowi30,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wild Pharao Casino to the conversation to participate in the resolution of this complaint.
Public
Public
2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Public
Public
2 years ago
Translation
update: 2000 euros of 2760 euros have been paid out so far
Automatic translation:
Public
Public
2 years ago
Thank you Wild Pharao Casino for the update. We will close the case as soon as fowi30 confirmes a successful withdrawal.
Public
Public
2 years ago
Translation
have still not received the final payment.
in the meantime i have applied for a payment of over 11,000 euros again
where it is forever on pending and is not processed.
Automatic translation:
Public
Public
2 years ago
Translation
the 2760 euro are now paid after 5 weeks of waiting
now i have paid over 11000 euros again
I'm excited how long it will take now.
on December 30th Applied for in 2021 and still not processed.
Automatic translation:
Public
Public
2 years ago
Thank you fowi30 for the update. It seems that the processing of withdrawals in the casino is quite slow but eventually you get paid. Do you want me to keep the complaint open or should I close it? You can request a reopen at any time in case of further difficulties.
Public
Public
2 years ago
Alright, let's wait for one more week and we'll see if there is some progress.
Public
Public
2 years ago
Translation
the exact amount of my payouts at wildpharao: 11,372 euros
pending for more than 2 weeks
Automatic translation:
Public
Public
2 years ago
Dear Wild Pharao Casino team,
Could you please update us on the state of fowi30's withdrawals?
Public
Public
2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Public
Public
2 years ago
Translation
2,000 euros out of 11,372 euros were processed as far as I can see and after a 1-month wait
but well better late than never
Automatic translation:
Public
Public
2 years ago
Translation
the 2000 euros (2x1000 euros) that were processed on January 28th, 2021 have not yet been credited to my bank account
Automatic translation:
Public
Public
2 years ago
Translation
the 2 x1000 euros arrived in my bank account today
Automatic translation:
Public
Public
2 years ago
Translation
When will I finally get my remaining profit
payout pending since 12/30/2021
after 3 months of waiting only received 2000 euros from 11000 euros.
Automatic translation:
Public
Public
2 years ago
Hi fowi30,
Thank you for the update, I completely understand your frustration.
Dear Wild Pharao Casino team,
Why do the withdrawals take so long? Is there a way to speed up the process?
Public
Public
2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Public
Public
2 years ago
Translation
I still hope for the casino's cooperation, even if the payout takes an extremely long time.
Automatic translation:
Public
Public
2 years ago
Translation
there is some hope growing in me again. I received another 1000 euros from wildpharao on my bank account today.
Edited
Automatic translation:
Public
Public
2 years ago
Hi fowi30,
Thank you for the update. Since the complaint is open since December and the casino stopped responding, I will close the complaint as "unresolved". The decrease in rating caused by unresolved complaints may help to change the casino's approach. It seems that the casino will eventually pay you the winnings, but it may take some time. Please keep me updated on the progress of your withdrawals by email (peter.m@casino.guru). I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.
Best regards,
Peter
