HomeComplaintsWild Pharao Casino - The player's withdrawal is delayed.

Wild Pharao Casino - The player's withdrawal is delayed.

Black points: 456

Amount: €8,372

Wild Pharao Casino
Safety Index:Very low
Submitted: 11 Dec 2021 | Unresolved : 09 Mar 2024
Unresolved Our verdict

Delayed payment, status unknown

UNRESOLVED

Case summary

8 months ago

The player's withdrawal is delayed for several months. They received a smaller part of their winnings, the rest is still pending. We ended up closing the complaint as ‘unresolved’ because the casino stopped responding. The complaint will become resolved as soon as we receive a confirmation from the player that the full amount was paid.

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2 years ago
Translation

i deposited a 100 percent bonus with wild pharao and won 2760 euros after the end of the game and applied for a payout.


i have been fully verified for 4 weeks and for 3 weeks i have been waiting for my payment which is still pending.


live chat just puts you off and emails are ignored or not answered.

Automatic translation:
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2 years ago

Hello fowi30,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for a withdrawal? Were you already verified at that time? Did you complete all the wagering requirements before you requested for the withdrawal? When was the last time the casino respond and what did they say?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

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2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Thank you fowi30 for the additional information. I will now forward your complaint to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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2 years ago

Hello fowi30,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wild Pharao Casino to the conversation to participate in the resolution of this complaint.

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2 years ago

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Edited by a Casino Guru admin
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2 years ago
Translation

update: 2000 euros of 2760 euros have been paid out so far

Automatic translation:
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2 years ago

Hello fowi30,

That's good news, let's see if you also receive the rest.

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2 years ago

hi, the final payment has also been sent

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2 years ago

Thank you Wild Pharao Casino for the update. We will close the case as soon as fowi30 confirmes a successful withdrawal.

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2 years ago
Translation

have still not received the final payment.


in the meantime i have applied for a payment of over 11,000 euros again

where it is forever on pending and is not processed.


Automatic translation:
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2 years ago
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the 2760 euro are now paid after 5 weeks of waiting


now i have paid over 11000 euros again

I'm excited how long it will take now.

on December 30th Applied for in 2021 and still not processed.


Automatic translation:
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2 years ago

Thank you fowi30 for the update. It seems that the processing of withdrawals in the casino is quite slow but eventually you get paid. Do you want me to keep the complaint open or should I close it? You can request a reopen at any time in case of further difficulties.

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2 years ago
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please leave the complaint open.


Automatic translation:
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2 years ago

Alright, let's wait for one more week and we'll see if there is some progress.

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2 years ago
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the exact amount of my payouts at wildpharao: 11,372 euros

pending for more than 2 weeks


file

Automatic translation:
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2 years ago

Hi fowi30,

Has there been any news?

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2 years ago
Translation

nothing has been paid so far

Automatic translation:
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2 years ago

Dear Wild Pharao Casino team,

Could you please update us on the state of fowi30's withdrawals?

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2 years ago

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

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2 years ago

please note payment has been sent

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2 years ago
Translation

2,000 euros out of 11,372 euros were processed as far as I can see and after a 1-month wait


but well better late than never


file

Automatic translation:
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2 years ago

Hi fowi30,

That is good news. Do you want me to keep the complaint open?

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2 years ago
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yes until the money is paid please

Automatic translation:
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2 years ago

Alright, I will set the timer to 28 days.

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2 years ago
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the 2000 euros (2x1000 euros) that were processed on January 28th, 2021 have not yet been credited to my bank account

Automatic translation:
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2 years ago
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the 2 x1000 euros arrived in my bank account today

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2 years ago

Thank you fowi30 for the update.

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2 years ago
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When will I finally get my remaining profit

payout pending since 12/30/2021


after 3 months of waiting only received 2000 euros from 11000 euros.


file

Automatic translation:
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2 years ago

Hi fowi30,

Thank you for the update, I completely understand your frustration.

Dear Wild Pharao Casino team,

Why do the withdrawals take so long? Is there a way to speed up the process?

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2 years ago

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

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2 years ago

Hi fowi30,

The casino stopped responding, has there been any news?

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2 years ago
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Unfortunately, no

Automatic translation:
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2 years ago
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I still hope for the casino's cooperation, even if the payout takes an extremely long time.


Automatic translation:
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2 years ago
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there is some hope growing in me again. I received another 1000 euros from wildpharao on my bank account today.

file


Edited
Automatic translation:
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2 years ago

Hi fowi30,

Thank you for the update. Since the complaint is open since December and the casino stopped responding, I will close the complaint as "unresolved". The decrease in rating caused by unresolved complaints may help to change the casino's approach. It seems that the casino will eventually pay you the winnings, but it may take some time. Please keep me updated on the progress of your withdrawals by email (peter.m@casino.guru). I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,


Peter

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