The player's withdrawal is delayed for almost 2 weeks. Unfortunately, there was no reply from the casino so the complaint was closed as 'unresolved'.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 167
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
on 05/25/2022 my payout of 1000 would be carried out but so far it has never arrived as of 06/07/2022 something is wrong
Automatic translation:
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2 years ago
Hello Thore,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal request in the casino? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Yes it was my first payout at this casino
my payment was already approved on May 24th, 2022 and allegedly transferred
I only get one answer from chat the money is out we only see what you see and write an email to payments@wildpharao.com and get no answer more times already contacted
Automatic translation:
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2 years ago
Thank you Thore for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello Thore,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino,
Can you please provide an update on the status of the player's withdrawal?
Kind regards,
Adam
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Dear Thore,
I have tried to contact the casino repeatedly but had no success. Unfortunately, there is not much that can be done without cooperation from its side.
I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend you to contact Gaming Curacao Licensing Authority (complaints@gaming-curacao.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).
I am sorry I could not have been of more help on this occasion.
Best regards
Adam
