The player's withdrawal is delayed for a week. The complaint was resolved as the player received the payout.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
On 19.05. I have requested a payout of 1000€. So far, all payouts have been processed in a timely manner. That means I had my money after 3 days at the latest. Now it's not like that, I think the casino has financial problems. You don't get an answer to emails and you are rejected in the chat. The employee in the chat could not clarify any financial matters. So you just go round in circles. I am asking for your help now.
Roswitha
Automatic translation:
Public
Public
1 year ago
Hello Roswitha74,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Dear Roswitha74,
Thank you for letting us know about your problem. Can you please provide us with your username (player ID) in Wildpharao?
Thanks in advance and best regards,
Wildpharao Support Team
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