The player's withdrawal is delayed for a week. The complaint was resolved as the player received the payout.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On 19.05. I have requested a payout of 1000€. So far, all payouts have been processed in a timely manner. That means I had my money after 3 days at the latest. Now it's not like that, I think the casino has financial problems. You don't get an answer to emails and you are rejected in the chat. The employee in the chat could not clarify any financial matters. So you just go round in circles. I am asking for your help now.
Roswitha
Automatic translation:
Public
Public
2 years ago
Hello Roswitha74,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear Roswitha74,
Thank you for letting us know about your problem. Can you please provide us with your username (player ID) in Wildpharao?
Thanks in advance and best regards,
Wildpharao Support Team
