Wild Pharao Casino - The player's withdrawal is delayed.

Hi made a withdrawal on 24/4 wom was marked processed bank. Verification is approved. Lots of emails sent but no solutions. Hat tried with their direct chat and also sent to their payment department but no answer more than that it is processed but kbga money lands on my bank account. Please help me if you can mvh pierre

Hello Pierre,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when exactly is your account verified? Did you use any bonus to accumulate your current winnings?

Please note that we usually recommend to wait at least 14 days after the verification to receive your first withdrawal from the casino.

Looking forward to your answer.

Regards,

Nick

withdrawals were made and the deposit no one had a bonus but it was traded as it should but my withdrawal of just over 2000 euros was denied as I only deposited 10 euros and then could be a payout of times 50 is approved then 500. The verification was completed shortly before the withdrawal was made . All bonuses were traded according to current rules with regard to pierre

Hello Pierre,

Do I understand it correctly that your winnings were deducted to 500 as it was limited to 50x of you deposit? Are you entirely sure that you did not use any bonus?

The Mon 25 Apr. 2022 11: 10Wildpharao < no-reply@mymsg.info > wrote:

Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.

Yours

And still no money in my bank account.

/ pierre

What you wrote is true 👍 the bonus I had traded the times needed

Thank you Pierre for all the information. As long as you did not play with a bonus, we believe that there should be no reason to limit your winnings are you won it from your real money. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Pierre,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wild Pharao Casino to the conversation to participate in the resolution of this complaint.

Absolutely sounds good thank you 👍

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Sounds good thank you

Dear phedberg36,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best Regards,

WildPharao Support Team

Hi sounds good .... no money has reached me so would be grateful for help

Mvh pierre

18 hours left what do you think wildpharao fixes this? Shall we set up a betting system😅😅

What happens now? Mvh pierre

Dear WildPharao Support Team,

Can you update us on the state of the player's withdrawals?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It's fine. Have lost hope at this casino. But we get to see ch they do right by themselves./p

Still no answer🙁 do you think it will work out?

Dear phedberg36,

Unfortunately, it seems that the casino stopped responding entirely. The problem is that the casino has no valid license and doesn't refer to any ADR service, so there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter