The player's withdrawal is delayed for over 5 days. The complaint was resolved as the player received his money.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €100
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The casino does not respond to any emails and I am repeatedly put off by the support and referred to the terms and conditions that the payout processing would take 5 working days. But these are already over.
Automatic translation:
Public
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2 years ago
Hello Jee0077,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Yes it is my first payout at this casino. I am since 1.04. verified. I didn't use a bonus on the 100 euros.
Okay if it can take 14 days I have to wait a few more days. Thanks for the fast information.
Warm greetings
jenny
Automatic translation:
Public
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2 years ago
Translation
Hello,
I've been waiting for an email from Wild Pharaoh for 6 days. I don't get an answer in the live chat or via email. What else can I do?
Warm greetings
Automatic translation:
Public
Public
2 years ago
Hello Jee0077,
If no answer came from the casino since, we will try to get in touch with them. Could you just please confirm if the casino responded to you or not?
