HomeComplaintsWild Pharao Casino - The player's withdrawal is delayed.

Wild Pharao Casino - The player's withdrawal is delayed.

Amount: €100

Wild Pharao Casino
Safety Index:Very low
Submitted: 09 Apr 2022 | Resolved : 27 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for over 5 days. The complaint was resolved as the player received his money.

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2 years ago
Translation

The casino does not respond to any emails and I am repeatedly put off by the support and referred to the terms and conditions that the payout processing would take 5 working days. But these are already over.

Automatic translation:
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2 years ago

Hello Jee0077,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Yes it is my first payout at this casino. I am since 1.04. verified. I didn't use a bonus on the 100 euros.

Okay if it can take 14 days I have to wait a few more days. Thanks for the fast information.


Warm greetings

jenny

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2 years ago
Translation

Hello,

I've been waiting for an email from Wild Pharaoh for 6 days. I don't get an answer in the live chat or via email. What else can I do?

Warm greetings

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2 years ago

Hello Jee0077,

If no answer came from the casino since, we will try to get in touch with them. Could you just please confirm if the casino responded to you or not?

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2 years ago
Translation

The casino sent me an email today that the withdrawal has been accepted and it may take 3 days for the money to be transferred. I will report if the money is in the account in 3 days.


LG

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2 years ago

Hello Jee0077,

Could you please advise if the money has arrived?

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2 years ago
Translation

I received the money. Thank you 🙂

Automatic translation:
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2 years ago

Thank you Jee0077 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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