Wild Pharao Casino - The player's withdrawal is delayed.

Have made withdrawals 1000 euros and they say that they sent on Tuesday and have not yet entered the account. Poor customer service that you are not ashamed of .. Also their so-called finance department hardly answers questions .. This is crazy.

Hello Tommi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

My first withdrawal and account have been verified.

No No bonus ..

can take printscreen on everything if it would be better?

Hello Tommi,

Be sure to wait the recommended time - the 14 days since the request. In the meanwhile, you can send all the screenshots to nikolas.b@casino.guru in case we would need them but I believe it is only a matter of time before you would receive the money.

Dear Tommi,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hello Tommi,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best regards,

WildPharao Support Team

hi the money came in the end .. thanks so much for the help ..

Thank you Tommi for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick