The player's withdrawal is delayed even though it is claimed to be paid out. The complaint was resolved as the player's withdrawal arrived.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I've been waiting for my payout or the receipt of the money in my bank account since February 28th, 2022.
On March 17, 2022, the amount was allegedly transferred by bank transfer. After contacting support, it should be in my account on Tuesday, March 22nd, 2022. To date, however, no receipt of money has been noted.
Now it was said in the last mail that the banks have allegedly been having problems for 10 days.
Can you help me understand all this?
Kind regards.
Automatic translation:
Public
Public
2 years ago
Hello Florian,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino.
Please allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal request from the casino? Did the casino send you any kind of confirmation that the money has been sent? What is currently the visible status of the payment?
I believe that there might be some delay in bank payments as always. Be sure to wait at least a few more days as international transfer may stuck for a while.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi Nick,
thank you very much for taking this on.
Now to your questions:
Yes, it was my first withdrawal request.
KYC is already done (2 months ago).
I got an email that the money was transferred and should arrive in 2-3 banking days. However, this deadline has passed since Tuesday (03/22/2022).
The status has been "Processed" since 03/16/2022.
What does "as always" mean?
VG.
Automatic translation:
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