The player from Germany is dissatisfied with the withdrawal process. The player decided she was no longer interested in our help, therefore we closed the complaint.
Wild Pharao Casino - The player's withdrawal has been delayed.
Amount: €999
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for my payout since February 21, 2022, although I was told I would have my money in 2-3 days
It can't be that I have to wait that long...
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2 years ago
Dear Sol74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina
weeks??? They accept deposits within seconds and you have to wait weeks for withdrawals so I can't understand that, it's not fun to play!!!
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2 years ago
Translation
Should I wait weeks??? You accept deposits within seconds and you have to wait weeks for withdrawals... well, I can't understand that, it's not fun to play!!!
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2 years ago
I see that you submitted one complaint about this casino in the past. Do I understand correctly that you have made successful withdrawals before?
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2 years ago
Please note you are talking to a Casino.guru employee, and not to the casino employee. Casino.guru is an independent online casinos database that acts as a mediator resolving players’ disputes, therefore we didn't take your money.
Do I understand correctly that you are no longer interested in our help? Do I have your permission to close this complaint? Thank you in advance.
